pJAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. /ppOur 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. /ppFor more information, visit /ppbr / /ppJAGGAER’s Customer Success Program aims to help our customers achieve their desired outcomes (value realization) with our solutions. When customers succeed, JAGGAER benefits through increased customer retention (i.E., reduced churn), solution expansion, and positive references. /ppThe Customer Success Manager (CSM) is a highly visible, customer-facing role within JAGGAER’s Customer Operations group, supporting key strategic customers as a leading subject matter expert on JAGGAER products. /ppbr / /ppstronguPlease submit your CV in English. /u /strong /ppbr / /ppstrongPrincipal Responsibilities /strong /ppuFoster Customer Relationship /u /pulliDevelop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value /liliEstablish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback. /liliAddress customer inquiries, manage obstacles, and identify ways to drive additional value for customers. /liliEnsure Customer requests are escalated to the relevant teams /li /ulpuDefine Success /u /pulliGain knowledge of customer business goals to ensure alignment with product and feature recommendations. /liliDevelop a Success Plan aligned with the customer's business objectives /liliSet adoption targets /li /ulpuAssess Value /u /pulliProactively analyse usage, adoption,



and value KPIs using standard/custom dashboards and reports /liliCreate and present Performance Reviews to customers /li /ulpuMaximize Solution Adoption /u /pulliAdvise on solution optimization to meet business objectives /liliProvide insights on benchmarks and best practices /liliEngage customers and provide consultative guidance following software releases /liliContinuously grow and maintain your solution expertise /li /ulpuContribute to Customer Retention and Growth /u /pulliActively work to ensure customer retention /liliProactively identify areas of growth /li /ulpbr / /ppSuccess in this role: /pulliConsistent high customer health ratings for your portfolio of customers /liliCustomers consider you a trusted advisor with both product and business acumen /liliYou have created a “brand” that puts you in demand for the assignment of new customers /liliOther CSM Team members consider you a collaborative member of the Team /liliYou deliver innovation on how to make our customers successful /li /ulpbr / /ppstrongPosition Requirements /strong /pulliBachelor’s degree or equivalent experience with proven skills in Customer Success, Account Management, or Project Management, required to create, maintain, and enhance customer relationships. /liliSaaS competencies, including a general understanding of software, hardware, networks, etc. /liliProven strong consulting skills. /liliAbility to work independently, taking initiative to follow through and take ownership of all aspects of client management, including reporting, managing client expectations, and driving tasks and issues to resolution. /liliCapable in business process orientation and hands-on client relationship management and services. /liliHighly motivated, action- and goal-oriented, persistent, with strong interpersonal, consultative, multi-tasking, and problem-solving skills. /liliStrong communication skills, with the ability to create and present client communication and analysis in all formats: verbal, presentation, email, and written documents. /liliDevelop and maintain expertise in JAGGAER’s software solutions, methodologies, and core technologies, especially the assigned platform. /liliAbility to lead projects and initiatives for several team members successfully.



/li /ulpbr / /ppstrongWhat We Offer /strong /pulliWe offer an international and professional working environment with a collaborative and inclusive culture. /liliYou will be part of a diverse team and vantaggi from opportunities for learning, development, and career progression. /liliWe provide a modern office environment with excellent infrastructure and foster open communication that supports collaboration and innovation. /li /ulpbr / /ppemIn compliance with Legislative Decree No. 96/2026, the minimum initial gross annual salary (RAL, distributed over 14 monthly instalments) for this advertised position is /emstrongem€45,000. /em /strongemMeal vouchers will be provided. /em /ppemThis position is categorized under the CCNL del Commercio settore Terziario, della Distribuzione e dei Servizi, /emstrongemFirst Level /em /strong /ppbr / /ppstrongEqual Opportunity /strong /ppWe are committed to creating a fair, inclusive, and supportive workplace for all. /ppAll employment decisions are based on objective and gender-neutral criteria. /ppWe do not request or consider information about current or past compensation during the hiring process. /ppbr / /ppstrongOur values /strong /ppbr / /ppAt JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them — the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. /ppbr / /ppstrongTransparency /strong – Openness Builds Trust /ppCandor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners. /ppbr / /ppstrongEntrepreneurial Spirit /strong – Own It, Drive It, Make It /ppA customer-focused, problem-solving mindset is at the cornerstone of both organizational and personal growth. /ppbr / /ppstrongAccountability /strong – Thumbs In, Not Fingers Out /ppWe take responsibility ourselves before pointing elsewhere. /ppbr / /ppstrongMetrics-Driven Results /strong – Outcomes Over Activities /ppData and evidence guide our decisions, help us correct course quickly, and ensure we are delivering meaningful impact. /p

📌 Customer Success Manager (Roma)
🏢 JAGGAER
📍 Roma