MailerLite is seeking a smart, empathetic Customer Support Specialist who enjoys solving problems. You will handle complex, non-template issues that require investigation, and own the resolution end-to-end while guiding customers with clear, actionable advice.
You’ll surface churn signals, feed insights to Product and Leadership, and improve self-serve resources. This remote-first role uses Intercom and Slack daily, with a team that values autonomy, careful communication, and a strong
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📌 Remote Support Specialist: Own Complex Issues & Impact (Roma)
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📍 Roma