Leica Biosystems is seeking a Regional Customer Care Leader for EMEA. You will lead a high-performing team of Customer Care Representatives, aligning global priorities with regional objectives to enhance customer experience.
The role involves managing KPIs, driving digital tool adoption, and ensuring compliance with operational goals. Ideal candidates will have a strong background in customer care management, fluency in English and another major European language, and experience with ERP systems like SAP.
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