## Field Service EngineerItalyFind out how well you match with this jobJob ID9670**F****ield Service Engineer – Italy****Position Summary**The Field Service Engineer is responsible for the installation, commissioning, site acceptance testing, maintenance, and repair of PowerStation, Transmission, Substation, and Transformer monitoring systems. The role ensures high-quality service delivery, supports customer operations, and contributes to business growth through strong technical expertise and customer engagement. This position requires extensive travel across Europe, with occasional assignments globally.**Key Responsibilities*** Execute installation, commissioning, site acceptance testing (SAT), maintenance, and repair activities on assigned equipment* Plan and coordinate field service activities in collaboration with OEM and utility customers* Deliver on-site customer training and technical support* Diagnose and resolve technical issues, ensuring minimal system downtime* Maintain accurate service reports and documentation in compliance with company standards* Develop and maintain strong customer relationships to support service growth* Identify and communicate commercial opportunities to Sales teams* Provide customer feedback to Engineering, Quality,



and Commercial functions* Manage local spare parts inventory and ensure availability of critical components* Ensure compliance with all health, safety, and environmental requirements* Actively develop technical knowledge and stay current with product and industry advancements**Key Performance Indicators (KPIs)*** Achieve a minimum of 70% billable utilization (measured monthly)* Contribute to regional Field Service revenue growth* Maintain high levels of customer satisfaction based on formal feedback* Demonstrate continuous improvement in product knowledge and technical capability**Qualifications*** Degree or diploma in Electrical or Electronic Engineering (or equivalent experience)* Strong electromechanical aptitude and troubleshooting capability* Experience within the utilities, power, or electrical engineering industry* Ability to read and interpret electrical schematics and technical documentation* Strong communication and interpersonal skills* Valid driver’s license* UK BESC, VCA VOL and/or BA4/BA5 certifications (e.g., Vinçotte, ELIA, ENGIE) H&S; certifications* GWO offshore certification – advantageous**Languages:*** Italian, English, Portuguese**Working Conditions*** **Location:** Home-based, with proximity to Rho (Milan), Italy preferred* **Travel:** Up to 75% travel within Europe and occasional global travel* **Reporting Line:** Field Service Manager – Europe#LI-PW1
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📌 Field Service Engineer Qualitrol IT (Milano)
🏢 Ralliant
📍 Milano