OSA - Operations Support Agent
We have an exciting opportunity for you to join our team of Operation Support Agents.
What you will be doing:
Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in?house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Adhering to FedEx processes, procedures and controls, and regulatory requirements
What do you bring with you:
Good communication and social skills
Ability to work in a fast?paced environment with strict timelines
Ability to manage own time effectively with attention to detail
What do we offer:
Attractive compensation package
Training to get you started and on?the?job learning opportunities
Extensive learning resources to further develop your skills and knowledge




Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced?rate shipping
Great career opportunities
FedEx is one of the world's most admired companies and trusted brands year after year
Annual Salary Range: from ****** to ******
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.
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📌 Operations Support Agent (Montà)
🏢 Fedex Group
📍 Montà