The role

The Application Specialist supports the sales process and maximizes customer value through pre‑sales and post‑sales technical support and education . This role is essential in building strong customer relationships, ensuring high satisfaction levels, and acting as a trusted brand ambassador for Abbott . You will work closely with Sales Representatives, Sales Managers, Scientific Liaison and office‑based teams to drive commercial success and organic growth.

Customer scope

You will support a broad range of customer segments, including:

- Public and private hospitals
- Centralized and core laboratories
- Emergency Departments and other hospital units

Key Responsibilities

Pre‑sales to post‑sales customer activities

- Partner with the sales team to execute pre‑sales activities, including identification of technical stakeholders, product demonstrations, user trials, and tailored connectivity solutions
- Develop, adapt and track educational materials; capture and communicate evaluation outcomes
- Plan and execute new customer implementations, including workflow adaptation, device installation, connectivity setup, user training and post‑installation follow‑up
- Provide technical support to customers, including troubleshooting, software updates, new connectivity solutions and additional training
- Assess when to manage issues directly or escalation to European Technical Support, ensuring follow‑up until full resolution

Ongoing collaboration

- Act as a link between the Commercial team and Informatics to stay aligned on connectivity solutions




- Work closely with office teams to ensure documentation and procedures are accurate, compliant and properly recorded in the CRM system
- Share technical knowledge with the sales team to strengthen customer value and competitive differentiation (tips, best practices, device functionality)
- Support Sales and Management on strategic priorities and key accounts, proactively contributing ideas to improve customer satisfaction
- Contribute to tender submissions and contract preparation for key customers
- Collaborate with Marketing on product demonstrations, congresses, internal meetings and training events
- Work with Scientific Liaison on key site studies and KOL relationship

Education & Qualifications

- Bachelor’s degree in Biology, Biochemistry, Microbiology, Pharmacy or Biomedical Engineering

Experience & Skills

- 5+ years of experience in the medical or diagnostics industry (In Vitro Diagnostics preferred)
- Experience with IT connectivity of diagnostic or medical devices to hospital LIS/HIS systems
- Strong customer‑focused mindset with proven technical and commercial capabilities
- Excellent communication, teamwork and relationship‑building skills
- Strong time management, prioritization and ability to work autonomously
- Solid understanding of diagnostic products, technical solutions and industry terminology, with the ability to quickly learn new concepts
- High proficiency with digital tools and applications, including connectivity software, Microsoft Office (Excel, PowerPoint), Salesforce.com, and web‑conferencing platforms (Teams, WebEx)

Languages

- Italian : fluent
- English : fluent

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📌 Technical Application Specialist - Campania - Apprendistato (Roma)
🏢 Abbott
📍 Roma