pFBK is redefining how Life Sciences Healthcare companies emmanage public tenders /em. /ppbr / /ppOur AI-powered platform brings the entire tender lifecycle into one place — from finding and qualifying opportunities to coordinating submissions, and tracking results. /ppbr / /ppBy automating repetitive work and structuring critical tender information, we help commercial and tender teams move faster, collaborate more effectively, and focus their efforts on the opportunities that matter most. /ppbr / /ppWe’re looking for an emEngagement Manager /em to help more organizations transform how they manage and win public tenders /ppbr / /ppstrongWhat's in it for you /strong /pulliA product that's actually used and valued by global companies /liliCross-functional teams with real ownership and fast feedback /liliA front-row seat in how AI is changing enterprise software /liliThe opportunity to work closely with customers and help them improve real business processes /liliA clear path to grow your skills and take on more responsibility /liliFlexibility, support, and people who love building things that matter /li /ulpbr / /ppstrongThe team /strong /ppYou will collaborate with Business Analysts to understand customer requirements and tender management processes, with Product and Engineering to support solution delivery, and with /ppbr / /ppCustomer Success and Account teams to ensure a smooth customer experience before, during, and after implementation. /ppbr / /ppExpect real onboarding, ongoing mentoring, and the opportunity to grow in a role that combines customer engagement, project coordination, business process understanding, and software adoption. /ppbr / /ppYou'll work in an environment where AI isn't a buzzword, but part of how we improve workflows, reduce manual work, and help customers make better decisions. /ppbr / /ppstrongThe work you'll do /strong /pulliCoordinate customer implementation projects from kickoff to rollout, making sure scope, timelines, responsibilities, risks, and next steps are clear /liliCollaborate with clients and key stakeholders to understand their tender management needs, business objectives, current processes, and adoption priorities /liliFacilitate requirement gathering sessions, customer workshops, solution proposal presentations,



and feature demonstrations /liliWork closely with Business Analysts, Product, Engineering, UX, QA, Customer Success, and Account teams to ensure smooth delivery of software solutions /liliMonitor project progress, surface risks or blockers early, and coordinate the right actions to keep delivery on track /liliHelp translate customer needs and process gaps into clear priorities for implementation, configuration, and future product enhancements /liliSupport customers during rollout and adoption, helping them embed FBK into their day-to-day tender management workflows /liliCapture customer feedback and share structured insights with Business Analysis, Product, and Engineering teams /liliIdentify practical AI-enabled opportunities to improve tender workflows, reduce manual work, enhance user experience, and support better decision-making /liliEnsure a clear handover to Customer Success once the implementation reaches a stable adoption phase, including project status, open points, risks, and recommended next steps /liliContribute to improving FBK's implementation and adoption playbooks, making customer engagements more structured, repeatable, and scalable /li /ulpbr / /ppstrongThe skills you bring /strong /pulliFluency in English and Italian /liliBachelor's degree in Business, Computer Science, Information Technology, Engineering, or equivalent experience /lili2+ years of experience in a customer-facing role such as project management, business analysis, SaaS implementation, consulting, customer success, software delivery, or a related field /liliExperience working on software implementation, business analysis, process improvement, or digital transformation projects /liliAbility to understand business requirements and translate them into clear actions, priorities, and delivery plans /liliStrong project coordination and project management skills,



including the ability to track milestones, risks, dependencies, and follow-ups /liliGood understanding of software delivery processes and the ability to work effectively with technical and non-technical teams /liliStrong analytical, problem-solving, and critical thinking skills /liliAbility to work in a structured manner and quickly understand new topics, processes, and relationships /liliDetail- and results-oriented mindset, with the ability to work in a cross-functional, fast-paced, and constantly evolving environment /liliExcellent communication and interpersonal skills, with the ability to interact with customers, project stakeholders, and internal teams /liliCuriosity about AI and how it can improve enterprise software, process automation, and user experience /li /ulpbr / /ppstrongEven better /strong /pulliExperience in consulting, cloud/SaaS business, Life Sciences, Healthcare, or software fields /liliUnderstanding of tender management, bid management, procurement, or related enterprise processes /liliKnowledge of SAP, JDE, or other ERP systems /liliFamiliarity with AI concepts such as process automation, natural language processing, document analysis, or predictive analytics /liliExperience using data, dashboards, or reporting tools to monitor adoption, usage, project progress, or business outcomes /liliExperience creating process flow diagrams, user stories, business process documentation, or functional documentation /liliKnowledge of business process modeling and documentation /liliCertification in Project Management, Business Analysis, Agile, Change Management, or AI-related topics is a plus /li /ulpbr / /ppstrongWhat FBK can offer you /strong /pulliThe opportunity to work in a unique and fast-growing field: Tender Management /liliA growing team from diverse backgrounds to learn from and work with /liliInvestment in your personal growth and skill development (career paths, LD courses, mentorships, and more) /liliA unique combination of innovative atmosphere paired with great professionalism and self-responsible work /liliCompetitive compensation aligned with experience /liliWe measure results, not effort. We teach, not supervise. We solve, not execute. /li /ul

📌 Engagement Manager (Roma)
🏢 FBK
📍 Roma