The Service & Commissioning Engineer maintains, calibrates and repairs AVL products, usually on customer’s site. He/ She delivers professional and customer-oriented services according to defined processes and contributes to continuous improvement of products and services by providing feedback (e.g. CESAR, FSM reports, 8D-Reports, service reports, feedback provided to quality/business units).

Responsibilities

- Contribute to customer satisfaction by reliably performing tasks with guidance and clear communication
- Support profitability by applying standard procedures efficiently
- Assist in growing the service business by forwarding information on cross‑selling potential
- Help strengthen AVL’s market position by following instructions carefully and providing structured feedback
- Prepare and support the preparation of own activities under guidance
- Check system installations and safety chains following defined instructions
- Perform calibration of measurement chains and preventive or corrective maintenance as instructed
- Document results using predefined templates and archive system settings with support
- Support handover of system to the customer together with project leader
- Document executed tasks in CESAR or FSM with guidance




- Report observed quality issues to support future improvements
- Assist in analyzing and handling customer requests under supervisionProvide basic feedback on customer and product observations
- Execute tasks according to training and available documents

Profile Description

- Technical high school diploma in Mechanical, Mechatronics, or Electronics
- 5-6 years of relevant professional experience
- Willingness to travel up to a maximum of 70 % percent (per year)
- English language skills (from good to advanced)
- High quality awareness and adequate execution exactness as well as troubleshooting and analytic skills

Nice To Have

- Experience in installation and software upgrade of AVL tools such as PUMA, CAMEO, INDICOM, and CONCERTO
- Familiarity with creation and management of e‑cases within service processes
- Proactive mindset with the ability to efficiently manage tasks and unforeseen issues
- Basic understanding of communication and networking protocols in automotive/test environments
- Knowledge of ASAM/ASAP standards is considered an advantage
- Basic understanding of server systems

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📌 Middle Service & Commissioning Engineer (Cavriago)
🏢 AVL in Italy
📍 Cavriago