AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
Key Responsibilities
SHIFT WORK – Some of the roles within this organization are shift-based; readiness & availability to work rotating shifts, including mornings, late nights, and weekends, is required for this position.
SAFETY – Follow and maintain the highest safety standards and diligently encourage a world?class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
DATA CENTER OPERATIONS (DCO)
Diagnosing hardware and network problems followed by physical repairs
Troubleshooting events within internal Service Level Agreements (SLAs)
Performing root cause analysis of equipment failures
Manual handling and lifting of equipment may be required (weight limits in accordance with regulations)
Engage other appropriate solutions groups on more complex problems to drive solutions
Location & Travel
Our data centers are located in remote areas outside Milan, where access via public transport may be limited. Therefore, a valid EU driving license is required for this role.



Local travel may be required up to 10% of the time.
Work Schedule
This is a 100% onsite in?person position due to the hands?on nature of managing mission?critical infrastructure and data center industry.
Qualifications
IT hardware troubleshooting related experience
Completed formal education/apprenticeship or training in an IT related field
Good command of English; all interactions and activities will be in English as part of an international team.
Diploma or equivalent formal qualification in an IT related field
Basic knowledge of Linux and experience with network protocols in a Data Center environment
Valid driving license in Italy
EEO Statement
Amazon is an equal?opportunity employer. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to learn more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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📌 Data Center Technician (Milano)
🏢 Amazon
📍 Milano