Managing requests and incidents escalated from second-level support through ticketing systems

Aumenti le sue possibilità di ottenere un colloquio leggendo la seguente panoramica di questo ruolo prima di candidarsi.

Analyzing and resolving application and infrastructure issues

Monitoring and supporting document management platforms running on Linux and Windows environments

Collaborating with application and infrastructure teams to troubleshoot technical issues

Contributing to the evolution of internal tools supporting operational activities

Developing and maintaining automation scripts using Bash and Python

Managing and enhancing monitoring dashboards and activities using Elastic, Kibana, and Splunk

Participating in projects aimed at platform evolution and the introduction of new technologies

Requirements At least 1 year of experience in Application Support, IT Operations, System Administration, or similar roles

Knowledge of Linux operating systems

Knowledge of Windows operating systems

Strong analytical and technical troubleshooting skills

Basic scripting knowledge in Bash and/or Python





Experience in ticket management and operational support activities

Strong interpersonal skills and a problem-solving mindset

Good command of the English language

Core Competencies Demonstrates expertise in Application Support and IT Operations, with a strong focus on troubleshooting and resolving technical issues in both Linux and Windows environments. xkiyazw Proficient in developing automation scripts and managing monitoring tools to enhance operational efficiency.

Highest-signal resume keywords Application Support

Linux Operating Systems

Windows Operating Systems

Bash Scripting

Python Scripting

ATS Optimization Keywords Hard Skills Technical Troubleshooting

Incident Management

Operational Support

Automation Development

Monitoring Dashboard Management

Soft Skills Analytical Skills

Interpersonal Skills

Problem-Solving Mindset

Industry Keywords Ticket Management

Document Management Platforms

IT Operations

System Administration

Tools & Technologies Elastic

Kibana

Splunk

📌 Junior Application Support Engineer (Roma)
🏢 Altro
📍 Roma