About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

About the Business
Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free.

About the Role
We are currently offering a position as Operations Team Leader to join our team in our Rome Office.

Job profile

Responsible for the team in charge of JTB operations, providing guidance and support to ensure high performance

Foster team engagement, mutual understanding, and open communication to create a collaborative and supportive work environment

Coordinate daily operations to ensure high quality services for the end customers, meeting Japan market’s expectations

Plan and organize in advance operational activities and follow up on seasonal/monthly/weekly basis after the regular check of sales situation

Maximize company margins by managing supplier costs and optimizing revenue

Handle complaints generated by the team, ensuring prompt and effective resolution

Maintain, Develop and implement standard operating procedures to improve efficiency and effectiveness, securing alignment to compliance standards in the system

Manage any relevant task/project related to the operational business, in close cooperation with the Team Manager

Communicate with Japan Sales to ensure all operational tasks are handled on time and within deadlines





Collaborate with other departments to enhance service offerings and customer satisfaction

Key Activities

Manage timelines and deadlines related to assignments

Assign and distribute workload among team members to optimize efficiency and productivity

Ensure the best margin possible by monitoring team’s performance

Close communication with Sales offices, securing each Team member advises sales about any potential problems with the itinerary or services

Close communication with suppliers in a way both sides are satisfied

Monitor and evaluate team performance, providing regular feedback and coaching

Assist in training and onboarding new team members

Collect and analyze all the business related statistics

Prepare and present reports on team performance and operational metrics to Team Manager

Monitor the deposit accounts for attractions to ensure the team can successfully book them

Collaborate with Finance Team to adjust any Invoice discrepancies in the system

Contribute to Tarif yearly maintenance and ensure consistency with contracts and supplier invoicing

Reporting structures and key relationships

Reporting to the Manager

Closely work with external suppliers

Daily interaction with Planning, Customer Service, Sales and all departments

Required Skills

Proven experience in operations management (experience in Tourism is a plus)

Knowledge of the business area, clients and suppliers

Understanding of Japanese culture and expectations

Good Japanese, English and Italian speaking capability

Ability to plan, prioritize, and execute operational activities.

Strategic mindset with a focus on efficiency, profitability, and customer satisfaction.

What We Offer:

Opportunity to work in an international environment.

Diverse & Inclusive culture.

Learning and training opportunities for growth.

Dedicated Employee Engagement Activities.

Flexible & Hybrid Working.

Compensation Range (Annual Gross Salary): €40.000 - €45.000

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📌 Operations Team Leader (Japanese Speaking) (Roma)
🏢 Turismo e tempo libero
📍 Roma