Overview

Experteer Overview: As a Service Designer, you shape end-to-end service experiences that align user needs with business aims and operations. You map current and future states, run discovery to uncover gaps, and translate insights into practical concepts. You collaborate with design, tech, and operations to craft implementable solutions, test them in pilots, and guide delivery teams toward measurable outcomes. This role centers on scalable, user-focused service design within enterprise settings.

Benefits

- Map current state and future state services using blueprints, journey maps, and ecosystem diagrams
- Lead discovery activities to understand customer needs, constraints, and performance gaps
- Translate research insights into service concepts, principles, and recommendations
- Co-create solutions with cross-functional teams (design, technology, delivery, operations)
- Define service requirements linking experience design with process, policy, and tech changes
- Test and refine concepts through pilots, prototypes, and feedback loops




- Support handoff to delivery teams with clear documentation, success measures, and implementation guidance
- Measure service outcomes and identify opportunities for continuous improvement

Responsibilities

- Experience in service design or related discipline
- Proven ability to create service blueprints and journey maps
- Experience conducting and synthesizing qualitative research
- Ability to translate complex systems into clear, actionable recommendations
- Experience working with cross-functional teams across design, technology, and operations
- Practical experience supporting implementation, not just concept development
- Strong documentation of decisions, assumptions, and outcomes

Requirements

- hybrid-friendly culture
- Be Well programs
- career growth and development
- certifications with Microsoft, Google, and Amazon
- coaching and hands-on experiences
- continuous feedback

#J-18808-Ljbffr

📌 Lead Experience Designer (Lombardia)
🏢 Experteer Italy
📍 Lombardia