For several international projects to be held in one of our clients, a multinational company based in Rome , we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation) :

Qualifications

Degree in Engineering, Maths or Computer Science;

Engineering or IT background;

2 years of experience;

Expertise

Good knowledge of cloud environment;

Familiarity with SOAP, REST architectures;

ITIL approach knowledge;

Strong analysis skills.

Other Skills

Orientation to problem solving and proactivity;

Main role and activities

Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements;

Definition and design of operational processes for the management and resolution of incidents, service requests and change requests;





Service team's coordination, designated in the management of incident and issue;

Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience;

Service governance;

Definition of reports based on technical and business needs.

Benefits

Permanent contract

Individual English courses on online platform

Training and specialization courses

Private supplementary health insurance

Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport

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📌 Service Manager (Roma)
🏢 Altro
📍 Roma