The Department Manager works close to the Store Manager to support the Store' organization and contributes to run properly its own department activities, meeting KPIs and striving to achieve assigned goals. He/she is responsible for merchandising, stock availability, sales, profitability, customer journey, team, and general day-by-day management.
Main Responsibilitie
sCategory Sales Management and Business Developmen
tLead and develop the business of the Department, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholder
sMonitor and achieve category department performance with relevant KPIs
; Analyze the category business, propose and implement action plans to improve results
; Set category performancetarget for the team and individual with the Store Manager
; Be sensitive to competitors' trading activities and give feedback to Store Manager
.
Client Manageme
ntLeverage all clienteling tools to achieve Department and Store business goal
s; Demonstrate as a sales leadership by delivering excellent customer service and implementing clienteling activitie
s; Manage customer service quality, to meet customer expectations by offering excellent customer service standard
s; Improve Mystery Shopper Results with action plan
s; Implement appropriate CRM tools and develop loyal customer of particular product categor
y; Act as brand category ambassador to educate VIP and new Client
s; Participate into ad-hoc Clientele project
s.
Operations and Visual Merchandis
ingEnsure that merchandize is properly managed,



displayed, stored and maintained by te
am; Maintain inventory accuracy and shrink rates within company standar
ds; Report to Stock Planningand Merchandising team when there is out of stock on best selle
rs.Maintain the Visual Merchandising consistent with Company standar
ds; Align periodically visual merchandising and sales performan
ce; Make the best out of thedisplay and proximity stor
age
Team Management and Develop
mentDiscuss individual performance every month and coach team mem
bersMotivate the team so that they perform at their highest level to meet their individual and store object
ivesOrganize the team in an efficient manner according to business needs and delegate responsibi
lityTranslate strategic and business goals into concrete and individual actions and object
ivesConduct category training to the
teamExecute the in-store training routine set by the Store Man
ager
Pr
ofile5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to the relevant cat
egoryMaster's Degree or equivalent is pref
erredManages own image standards on a high
levelStrong selling and communication skills are nece
ssaryExcellent relationships skills, self-re
liantConfidence, organizational skills, profession
alismClient focus with great business a
cumenAdministration and financial s
killsComputer skills and Retail management system know
ledgeGoal oriented approach, multita
skingFluency in English; a third language will be considered a
plus

📌 Department Manager Men Collection - Roma Palazzo (Italia)
🏢 Fendi
📍 Italia