ABOUT THE TEAM
Within Customer Services, the Service Excellence & Customer Advocacy department is responsible for driving continuous improvement in the quality of Aftersales activities, while also contributing to the future evolution of the Sales environment. New resources will be integrated primarily into the Service Quality area, within a dynamic and transversal organization strongly focused on quality improvement and operational excellence. The department enhances service quality by improving the processes implemented by dealers and repairers, supporting standardization, simplification, and effectiveness of daily operations. A key role is also played by the continuous development and enhancement of portals, websites, and ICT tools used by dealers and repairers in their day?to?day activities, with the objective of increasing efficiency, reliability, and overall service quality. The working environment promotes collaboration, innovation, and a data?driven approach, offering the opportunity to contribute concretely to the end?to?end improvement of the customer experience.
MISSION
You will support the delivery of projects and initiatives aimed at improving aftersales processes, service quality , operational efficiency, regulatory compliance, and customer experience within the Service Excellence organization.
This role is ideal for a high-potential candidate who wants to grow in project management within a structured, international, and operational environment, working on concrete and business-critical initiatives.
You will focus on execution, coordination, and delivery, working closely with business, operational, and ICT/Digital teams.




WHAT YOU WILL DO
Support the planning, coordination, and delivery of projects within the Service Excellence domain
Help define project scope, objectives, milestones, and deliverables
Contribute to the creation and maintenance of project plans, timelines, and documentation
Coordinate day?to?day project activities across business, operational, and ICT/Digital teams
Track progress, dependencies, risks, and issues, proposing mitigation actions when needed
Support governance activities by preparing project status updates and reportingFacilitate alignment meetings, workshops, and progress reviews
Ensure quality, readiness, and go?live preparation of project deliverables
Support change management and handover to operational teams
Contribute to lessons learned and continuous improvement of project management practices
WHO YOU ARE
3–5 years of experience in project coordination, project management, operations, digital, or process?related roles
University degree in Business, Engineering, IT, or similar fields
Exposure to cross?functional or multi?stakeholder projects
Basic knowledge of project management methodologies and tools
Fluent English (mandatory)
Project management certifications (PMP, PRINCE2, Agile)



are a plus, not a requirement
Ability to manage tasks, priorities, and deadlines in a structured way
Interest in process improvement, service operations, and digital solutions
Strong organizational and communication skills
Problem?solving and delivery?oriented mindset
Ability to work collaboratively with different teams and stakeholders
Proactive attitude and willingness to learn
WHY JOIN STELLANTIS
Work on real projects with tangible impact on aftersales performance and customer experience
Grow your career in project management within a structured and supportive environment
Collaborate with cross?functional and international teams
Develop a solid foundation in Service Excellence, operations, and delivery
OFFER
Salary range : from ******€ to ******€, that will be defined depending on the level of adherence of the candidate to the job requirements.
Collective Agreement : In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area.
DISCLAIMER
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
By submitting your application, you are accepting our privacy notice:
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