As a System Engineer, you will be responsible for providing technical leadership, proactive service support, and operational coordination to ensure the delivery of high-quality, stable, and efficient services across complex customer environments.
You will work closely with customers as a trusted technical point of contact, collaborating with global technical delivery and operations teams to ensure optimal service performance. By combining hands-on technical expertise with strong coordination and customer-facing skills, you will contribute to service excellence and continuous improvement.
This role primarily supports key customers in Italy and is based in Milan, with work mainly performed on-site at the customer location, with potential hybrid flexibility in the future.
Responsibilities:
Act as the technical lead for assigned customers, ensuring overall service health and performance
Collaborate with internal technical teams to ensure customer requirements are properly understood and delivered
Manage and prioritise customer requests, ensuring timely resolution and premium service delivery
Participate in technical discussions and provide input on operational issues and improvements
Lead operational meetings, handle customer enquiries, and manage escalations or critical incidents




Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers
Ensure smooth transition of services into operations
Oversee and coordinate patching and maintenance activities with customers and internal teams
Support sales and service management teams in identifying opportunities for service improvements and business growth
Operate within ITIL processes to ensure structured and high-quality service delivery
Qualifications:
Minimum 3-5 years of experience in technical support roles within infrastructure services
Strong coordination skills across multiple technical teams in a global environment
Hands-on expertise in at least two of the following areas: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking
Experience working within ITIL-based service management environments
Proven ability to manage customer relationships, escalations, and operational performance
Strong problem-solving, communication, and influencing skills
Ability to work independently with a proactive and structured approach
Degree in IT or equivalent technical education is preferred
Italian language proficiency at C2/native-level and fluent English.
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📌 System Engineer (Milano)
🏢 Altro
📍 Milano