Date: Jul 9, ****
Location: Rome, IT Italy
Department: Front Office
Mission
Anantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team.
Located in Piazza della Repubblica, the hotel is one of Rome's leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts.
Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage.
Responsibilities
Supervise daily Front Office operations
Support and coordinate the Reception team during daily activities
Ensure high standards of guest service and satisfaction
Handle guest requests and operational challenges with professionalism and empathy
Collaborate closely with Housekeeping, Concierge and operational departments
Ensure compliance with luxury hospitality procedures and standards
Assist the Front Office Manager with departmental operations
Qualifications
Supervise and lead the daily operation of the Front Office
Ensure smooth handling of arrivals, departures, room allocations, guest preferences and billing procedures
Act as the main operational reference point for the department on a day-to-day basis
Maintain excellent service standards and a strong guest-focused culture across all shifts
Handle guest enquiries, complaints and service recovery with professionalism and confidence
Support, coach and develop the Front Office team to ensure consistency and performance




Coordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departments
Oversee shift organisation, team presence, and operational follow-up
Ensure compliance with procedures, standards, reporting and system accuracy
Step into a broader departmental leadership role whenever required by the operation
Previous experience in a supervisory or managerial Front Office role within a luxury hotel
Strong operational knowledge of Front Office procedures and guest service standards
Confidence in leading a team and managing the department on a daily basis
A hands?on approach, strong organisational skills and excellent attention to detail
Ability to remain calm and effective in a fast?paced luxury environment
Excellent communication and interpersonal skills
Fluency in English and Italian; additional languages are an advantage
Benefits
Worldwide experience – diversity of 150 different nationalities
Career development opportunities full of national and international challenges
Wide range of training programmes to enhance your skills
Wellbeing initiatives, including flexible working conditions
Team member recognition programmes, including Memorable Dates
Ability to make a difference through our sustainability programme and volunteering initiatives
Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme
Salary starting from €27K gross per year
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
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📌 Front Office Supervisor - Anantara Palazzo Naiadi Rome Hotel (Lazio)
🏢 Hesperia group
📍 Lazio