Questa posizione è in Generali Italia Riassunto dell'opportunità da parte della Joinrs AI : Generali Italia ricerca un Performance and Service Senior Professional con esperienza in Shared Service e gestione performance, preferibilmente laureato in Economia, Statistica, Amministrazione Aziendale o affini .
Il ruolo prevede la supervisione dei livelli di servizio, il coordinamento dei team e l'implementazione di miglioramenti operativi per i servizi Anti-Financial Crime e Anti-Money Laundering.
L'opportunità offre un ambiente inclusivo, aggiornamento continuo e possibilità di crescita in un gruppo internazionale leader nel settore assicurativo.
Il processo di selezione sarà interamente gestito da Generali Italia.
-- In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we're looking for a Performance and service senior professional.
The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.
The performance and service senior professional plays a key role in the Service Level monitoring and in driving process improvement for Anti-Financial Crime and Anti-Money Laundering service: Ensuring ownership and oversight of timely reporting cycles and delivering high-quality insights to senior management; Leading and supporting the execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center, overseeing the validation and the analysis of operational and performance data; Providing end-to-end operational support, ensuring robust documentation governance and accurate and reliable tracking of data.
Key Responsibilities: Own and oversee SLA compliance identifying deviations and proposing and driving corrective actions; Provide actionable, management-ready insights to improve processes and subsequently lead the implementation the initiatives,



with a continuous improvement approach; Coordinate local teams across Shared Service locations for data collection, input and validation; Own the preparation of performance review meetings and periodic KPI reports; Provide analytical support for benchmarking and productivity tracking, ensuring data reliability and comparability.
Main activities For selected geographies in the scope of the Shared Service: Manage outsourcing performance and ensure compliance with defined SLAs and KPIs; Actively contribute to the development and maintenance of the performance governance model; Lead and support continuous improvement projects, ensuring robust data analysis and effective monitoring of implemented actions; Oversee SLA adherence, identify anomalies and escalate deviations to the management; Own the organization and preparation of dashboards and performance reports (KPIs, SLAs, cost, productivity) for periodic reviews and governance meetings.
Across geographies for the full scope of the shared service: Drive the activation of selected standardization initiatives; Facilitate and promote knowledge sharing and adoption of best practices; Oversee and ensure quality in the consolidation and formatting of periodic dashboards and KPI packs.
Technical capabilities Solid and proven understanding of shared service operations and performance governance models; High analytical accuracy, strong attention to detail and ability to synthesize large data sets into management ready outputs; In-depth knowledge of KPI and SLA frameworks and performance reporting principles; Advanced proficiency in data analysis and visualization tools (e.g. Power BI, Tableau, Excel) and in MS Office suite.




Strategic capabilities Strong problem-solving mindset and capacity to identify trends and improvement areas; Strong attention to detail and operational task ownership; High level of collaboration and communication skills to interact with SSC peers and management; Curiosity and proactive attitude to drive process standardization and efficiency gains.
Ideal background Bachelor's degree in Economics, Statistics, Business Administration or related field; Extensive experience ****** years) in transformation projects in operational environments, or in performance management and reporting roles.
Previous experience in PMO roles highly valued; Professional proficiency in written and spoken English.
Essere Partner di Vita è la nostra ambizione: ogni giorno vogliamo essere al fianco dei nostri clienti prendendoci cura delle loro vite e dei loro sogni.
Questo per noi è Più di un Lavoro.
Siamo parte di un importante Gruppo internazionale con oltre 82 mila persone in tutto il mondo e più di 68 milioni di clienti.
Siamo tra i principali player globali del settore assicurativo: l'innovazione e la sostenibilità sono nel nostro DNA.
Generali Italia è l'assicuratore più conosciuto in Italia con oltre ?28 miliardi di premi totali, 15 mila dipendenti e una rete capillare di 40 mila distributori, oltre ai canali online e di bancassurance.
A Generali Italia fanno capo Alleanza Assicurazioni, Das, Genertel e Genertellife, Generali Welion, Generali Jeniot e Leone Alato, oltre alle attività della Business Unit Cattolica.
Il Gruppo Generali offre delle interessanti opportunità di arricchimento professionale in un contesto lavorativo caratterizzato da: Cultura aziendale solida e aperta, modi di lavorare innovativi, formazione e affiancamento a supporto di un inserimento efficace; Ambiente di lavoro inclusivo in cui ognuno si sente accolto, libero di esprimere al meglio la propria identità, le proprie idee e le proprie capacità: perché siamo Più che diverse, Persone Uniche; Qualità dei processi e iniziative per le nostre persone, che ci distinguono come Top Employer.
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📌 Performance And Service Senior Professional (Milano)
🏢 Generali Italia
📍 Milano