Information Technology Operations Specialist Information Technology Operations Specialist Direct message the job poster from NextEnergy Group
Talent Acquisition Specialist at NextEnergy Group THE ROLE
We are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team (TDS). Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions.
You will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests. Your contribution will be key to delivering service excellence and maintaining the smooth running of the company's Information Technology department. Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards.
KEY RESPONSIBILITIES
The successful candidate will work closely with the Operations & Infrastructure, Design & Engineering, and Data & AI teams to ensure that all day-to-day IT operational activities are carried out efficiently and reliably. This includes a wide range of clerical and administrative duties, such as responding to and actioning helpdesk issues and supporting the management of IT service requests through our ITMS (FreshService) platform this will be an integral role in the TDS team:
Operational Support: Ensure all day-to-day IT operational activities are executed reliably and on time, supporting the delivery of service excellence across the business
ServiceDesk Administration: Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (FreshService)
Process and Policy Management: Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times
Collaboration: Liaise with cross-functional teams to support the implementation and maintenance of technology solutions




Administrative Support: Provide clerical and administrative assistance to technical staff and management, including documentation, scheduling, and reporting
Service Quality: Contribute to the continuous improvement of IT services by identifying inefficiencies and proposing enhancements.
SKILLS & COMPETENCIES
To be successful in this role, you will demonstrate experience in the following:
Creating and maintaining a good relationship with suppliers.
Maintain list of IT Suppliers
Document Vendors on FreshService
Any contracts or products be listed.
Contract Management
Contracts and Subscription management, involving negotiation administration and renewals.
Domain management
Licence management
Subscription management
Software
Procedures
Software onboarding.
Asset Management
Maintain Asset register.
In stock Items
Frequently bought Items
Train Staff to complete asset entry
Issue and retrieve assets
Carryout Annual Hardware audit.
Procurement Management
Purchase Order management
Coordinating IT Onboarding Process (purchase kit, assign resource, delivery)
Receive goods and add to Inventory
Create Purchasing Process Map.
Finance
Credit Card: expense reports
Add invoices to Credit Card Expense Reports
Invoicing: check and approve
ServiceDesk
Reporting
Quarterly Reporting
Task Management
SLA management.
Procedure Management
Maintain Procedures
Recording changes and sending notifications.
Our values: be a leader, build trust, be responsible, be innovative and 'bring your alpha'.
EXPERIENCE & QUALIFICATIONS




Be an accomplished administrator – able to seamlessly and efficiently get diverse tasks to align in pursuit of technical excellence
Have excellent communication and stakeholder management skills
Be able to design draft and communicate process documentation that is user friendly and fit for purpose to both technical and non-technical audiences
Have an organised, systematic approach and great attention to both quality & detail
Be a self-starter, able to manage and prioritise their own workload - collaborative with a global team
Have a desire to continually improve, learn, and strive for excellence in a dynamically changing global environment
Knowledge of any of the following would be advantageous: Microsoft Office, GDPR, ITIL
The right to work in the UK or Italy.
WHAT WE OFFER
A busy role in a supportive team, with plenty of opportunities to learn.
International scope – we operate in over 8 countries.
Hybrid working – we will need you in the office at least twice a week, but you will normally be able to work remotely for the remainder of the week.
Competitive base salary and annual discretionary premio.
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Information Technology, Administrative, and General Business
Industries Services for Renewable Energy, Investment Management, and Financial Services
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📌 Information Technology Operations Specialist (Milano)
🏢 Altro
📍 Milano