Company Overview
Dojo is a leading payments acquirer in the UK, building in?person commerce infrastructure that serves over 150,000 merchants across four countries.
Role Overview
This is a pivotal role where you'll build and nurture strong, lasting partnerships with our merchants. You'll be the key to understanding their experience, gathering feedback, and working with our teams to shape the future of our product. By ensuring our merchants get the best service, you'll directly contribute to their success and ours.
Responsibilities
Cultivate and manage strong relationships with our merchants, making their partnership a priority.
Spend time with partners to train their teams, listen to their feedback, and identify key issues to improve the merchant experience.
Work closely with our sales team to ensure the smooth in?life management of our merchants.
Analyze internal data to proactively identify merchants who may need support or intervention.
Qualifications
A background in customer operations, inside sales, support, or success, ideally in a fast?paced, tech?focused environment.
Excellent listening and empathy skills, with the ability to understand and connect with the person you're supporting.
Comfort with ambiguity and a desire to thrive in an entrepreneurial environment where independent thinking is valued over rigid processes.
Compensation & Benefits
In compliance with Legislative Decree No. *******, the minimum initial gross annual salary (RAL, distributed over 14 monthly instalments) for this advertised position is €35,000. Meal vouchers will be provided.



In addition, the position is eligible for a sales incentive plan. This position is categorized under the CCNL del Terziario, della Distribuzione e dei Servizi (Codice CNEL H011), third level.
Work Environment
We believe our best work happens when we collaborate in?person. These "together days" foster communication, drive innovation, and spark our brightest ideas. That's why we have an office?first culture, meaning working from the office 4+ days per week. With offices across Europe, we offer quiet zones for deep focus, collaboration spaces for big ideas, and social hubs for catch?ups.
Values & Culture
You're curious. You have a real desire to learn and create.
You're relentless. You keep going even when it's easier not to.
You're customer?obsessed. You know how important customers are to what you do.
Diversity, Equity, and Inclusion
Dojo payments serve over 150,000 places across the UK. We build teams that reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you're curious, and you think customer?first, you have a place at Dojo.
To make sure you're the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it's like to work at Dojo, or check out our LinkedIn and Instagram pages.
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