Questa posizione è in ABB Riassunto dell'opportunità da parte della Joinrs AI : ABB cerca un Business Process Owner (BPO) con laurea magistrale in discipline tecniche e oltre 5 anni di esperienza per guidare l'implementazione e l'ottimizzazione dei moduli Salesforce nel servizio globale.
Il ruolo è strategico e internazionale, con lavoro ibrido in Europa o a Richmond USA.
I benefit includono opportunità di crescita, formazione continua, lavoro flessibile e contesto inclusivo.
Il processo di selezione sarà interamente gestito da ABB.
Questa opportunità è disponibile su Frosinone - Italia, Quartino - Svizzera, Richmond - Stati Uniti d'America.
-- Noi di ABB aiutiamo le industrie a operare in modo più snello e pulito, e ogni persona qui contribuisce a rendere possibile tutto questo.
Avrai la possibilità di assumere un ruolo di leadership, sarai supportato nella tua crescita e sarai orgoglioso dell'impatto che creeremo insieme.
Unisciti a noi per contribuire a far funzionare ciò che fa funzionare il mondo.
Questa posizione risponde a: Service Business Process Manager Your role and responsibilities We are seeking a dedicated and experienced Business Process Owner (BPO) to join our Service Process Management team in Critical Power Business.
You will lead, together with the other BPOs the strategic implementation and optimization of Salesforce modules within our Service operations, driving service transformation and process excellence across ABB's global service organization.
This is a unique opportunity to shape how we deliver world-class service solutions to our customers while working with cutting-edge technology and cross-functional teams.
This is a global role, with preferred location in Europe or Richmond, USA.
The work model for the role is: Hybrid This role is contributing to the Global Critical Power Service.




Main stakeholders are Service Managers and Global Service Business Manager.
You will be mainly accountable for: Salesforce Implementation Leadership: Lead the design, configuration, and deployment of Salesforce modules (Service Cloud, Case Management, Field Service Lightning, Opportunity Management, Service Contracts) aligned with ABB's global service strategy.
Process Design provide communication strategies and user support for effective implementation.
Quality Assurance demonstrated ability to manage complex, multi-stakeholder projects with attention to timelines and budgets.
Salesforce Expertise: Proven hands-on experience with Salesforce Service Cloud, Case Management modules, Field Service Lightning, Eureka form, Opportunity Management, and Case Management.
Master degree in technical fields.
Project Management certification is a plus.
Process Discipline strong problem-solving abilities with data-driven decision-making approach.
Change Management: Excellent skills in driving organizational change, user adoption, and managing stakeholder engagement during implementation transitions.
Communication ability to communicate complex concepts clearly to diverse audiences and effectively engage stakeholders across organizational levels.
Preferred Qualifications Experience with ABB Critical Power Business Knowledge of SAP integration with Salesforce Certification in Project Management (PMP, PRINCE2)



or Salesforce administration Knowledge of ServIS and BOL Background in service industry or technical support environments Experience with multiple Salesforce clouds (Sales Cloud, Marketing Cloud, etc.) What's in it for you?
Career development opportunities within a global organization Flexible work arrangements supporting work-life balance Professional training and continuous learning programs International exposure and cross-functional collaboration Inclusive workplace culture that values diversity and innovation More about us ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future.
With operations in more than 100 countries and more than 110,000 employees worldwide, we're pioneering breakthroughs in electrification, automation, and digitalization.
This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate.
As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.
The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.
Costruire un futuro più pulito e intelligente richiede ogni tipo di mente: i curiosi, i coraggiosi e i creativi.
Per questo accogliamo persone da ogni percorso e con ogni esperienza.
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📌 Salesforce Business Process Owner (Lazio)
🏢 ABB
📍 Lazio