ph3About Kuoni Tumlare /h3 pAt Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. /p h3About the Business /h3 pOur Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveler’s needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry free. /p h3About the Role /h3 pWe are currently offering a position as Operations Team Leader to join our team in our Rome Office. /p h3Job profile /h3 ul liResponsible for the team in charge of JTB operations, providing guidance and support to ensure high performance /li liFoster team engagement, mutual understanding, and open communication to create a collaborative and supportive work environment /li liCoordinate daily operations to ensure high quality services for the end customers,



meeting Japan market’s expectations /li liPlan and organize in advance operational activities and follow up on seasonal/monthly/weekly basis after the regular check of sales situation /li liMaximize company margins by managing supplier costs and optimizing revenue /li liHandle complaints generated by the team, ensuring prompt and effective resolution /li liMaintain, Develop and implement standard operating procedures to improve efficiency and effectiveness, securing alignment to compliance standards in the system /li liManage any relevant task/project related to the operational business, in close cooperation with the Team Manager /li liCommunicate with Japan Sales to ensure all operational tasks are handled on time and within deadlines /li liCollaborate with other departments to enhance service offerings and customer satisfaction /li /ul h3Key Activities /h3 ul liManage timelines and deadlines related to assignments /li liAssign and distribute workload among team members to optimize efficiency and productivity /li liEnsure the best margin possible by monitoring team’s performance /li liClose communication with Sales offices, securing each Team member advises sales about any potential problems with the itinerary or services /li liClose communication with suppliers in a way both sides are satisfied /li liMonitor and evaluate team performance,



providing regular feedback and coaching /liliAssist in training and onboarding new team members /li liCollect and analyze all the business related statistics /li liPrepare and present reports on team performance and operational metrics to Team Manager /li liMonitor the deposit accounts for attractions to ensure the team can successfully book them /li liCollaborate with Finance Team to adjust any Invoice discrepancies in the system /li liContribute to Tarif yearly maintenance and ensure consistency with contracts and supplier invoicing /li /ul h3Reporting structures and key relationships /h3 ul liReporting to the Manager /li liClosely work with external suppliers /li liDaily interaction with Planning, Customer Service, Sales and all departments /li /ul h3Required Skills /h3 ul liProven experience in operations management (experience in Tourism is a plus) /li liKnowledge of the business area, clients and suppliers /li liUnderstanding of Japanese culture and expectations /li liGood bJapanese, English and Italian speaking capability /b /li liAbility to plan, prioritize, and execute operational activities. /li liStrategic mindset with a focus on efficiency, profitability, and customer satisfaction. /li /ul h3What We Offer: /h3 ul liOpportunity to work in an international environment. /li liDiverse Inclusive culture. /li liLearning and training opportunities for growth. /li liDedicated Employee Engagement Activities. /li liFlexible Hybrid Working. /li liCompensation Range (Annual Gross Salary): €40.000 - €45.000 /li /ul /p #J-18808-Ljbffr

📌 Operations Team Leader (Japanese Speaking) (Roma)
🏢 DER Touristik Suisse
📍 Roma