Overview For our office in Pero (MI), we are looking for a Customer Service Specialist who will join the Supply Chain/Export Customer Service Department .
The Customer Service Specialist is responsible for the Supply Chain customer interface (order-to-invoice and collaboration). Her/his aim is to maximize customer satisfaction, service level and collaboration, while minimizing total-cost-to-serve and inefficiencies.
Responsibilities Proactively ensure order processing and follow up until the delivery resolving any difficulty in the process
Communicate with sales and production to clarify any misunderstanding in order processing
Proactively communicate with customers in order to understand sales trend and anticipate service issues
Efficiently answer to the client requirements (deadlines, shortages, information, disputes)
Establish relationship with the client in order to optimize the service level
Ensure timely launch of new product introductions at our customers and minimize write offs and returns




Record analyse and follow up the disputes situations (complains, deductions, returns, etc.) in accordance with the Customer Service Manager, the logistic and the sales teams
Ideal candidate Degree in the Humanities/Economics field;
Excellent knowledge of English and French;
Great communication and interpersonal skills;
Knowledge of SAP is a plus;
Excel knowledge is a plus;
Good interpersonal skills, team player
Able to simplify and prioritize to make sure the most pressing issues get accomplished first
Mensa aziendale, lavoro da remoto fino ad 8 giorni al mese.
Coster is an Equal Opportunity Employer committed to creating a Diverse & Inclusive environment. We are actively looking for qualified candidates irrespective of race, gender, gender identity, sexual orientation, ethnicity, religion, national origin, disability, or age.
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