ppAs Incident Manager, you will design and govern a robust incident management framework to ensure product availability and trust.
You'll act as the central orchestrator during critical events, coordinating cross-functional teams and aligning with governance.
You will drive continuous improvement through blameless post-mortems and proactive risk mitigation.
Your work enables faster, more consistent responses and clearer executive reporting.
This role sits in Tech Excellence, shaping resilient, efficient technology that underpins customers' businesses.
/pullishort working week (Friday afternoons) /liliflexible hybrid work /lilitailored welfare plan for wellbeing /lilipersonalised development programme /lilisupportive, inclusive culture /lilifocus on sustainability and innovation /liliImprove the end-to-end incident management operating model with clear workflows, severity levels, and escalation paths across the product portfolio /liliCoordinate cross-functional responses involving Technical Teams, Product Owners, DPO, Legal, Cybersecurity,



and Customer Success during major incidents /liliFacilitate post-mortem analyses and blameless root cause reviews to translate incidents into actionable improvements /liliDevelop and manage prevention policies and trend monitoring to reduce incident frequency and impact /liliTranslate technical crisis data into clear narratives and KPIs (e.g., MTTR, MTTD) for executive decision-making and stakeholder confidence /liliMinimum 5 years of experience in Incident Management, Service Management, or high-stakes Technical Operations in mission-critical or regulated environments /liliExperience in 24x7x365 operations with strong SLA and regulatory compliance understanding /liliProven ability to navigate complex, multi-country, multi-unit stakeholder environments /liliExperience defining and scaling processes in organizations establishing standardized frameworks /liliOutstanding communication skills and ability to maintain clarity in crisis situations /liliAdvanced English (C1 or above); knowledge of Spanish or French a plus /li /ul /p #J-*****-Ljbffr

📌 Incident Manager (Milano)
🏢 Experteer Italy
📍 Milano