About the role
As a
Customer Success Manager (Europe-wide)
at Witboost, you will own the post-sale customer journey — from installation and onboarding to production readiness and ongoing adoption.
Witboost is a deep, architecture-aware platform that adapts to each customer's data ecosystem. To unlock its full potential, customers vantaggi from a dedicated guide who walks them through setup, configuration, and best practices — ensuring they get to production quickly and confidently.
Your north-star metric is
Time to First User
— the time between contract signature and the first end-user operating in production. Everything you do is oriented toward compressing that timeline while building a trusted, long-term relationship.
This is a senior, hands-on role, working closely with Sales, Product, Engineering and Pre-Sales across Europe.
How you'll make an impact at Witboost
As a Customer Success Manager, you will:
Guide installation and configuration
of Witboost in the customer's environment, working alongside their platform team to tailor deployment architecture and resolve technical blockers
Run onboarding and training sessions
for platform teams and key stakeholders, ensuring they understand the platform's concepts, templates, policies, and capabilities
Drive Playground and MVP phases
to demonstrate value quickly and build internal champions within the customer's organization
Own the Time to First User metric
, proactively removing friction and ensuring every prerequisite for production readiness is met (templates, policies, RBAC, custom views, data contracts, access flows)
Conduct regular check-ins
(bi-weekly syncs, quarterly reviews) to track adoption, health scores, and open issues
Communicate new releases proactively
, highlighting relevant features and running mini-demos to drive upgrade adoption
Act as the voice of the customer
internally — feeding real-world feedback,



unmet needs and feature gaps to Product Management to shape the roadmap
Spot expansion opportunities
and flag them to Sales early, supporting renewal conversations with adoption data and business impact evidence
Uncover root causes, not just requests
— when a customer asks for a feature, dig for the underlying problem and bring the real insight back to Product
A day in the life
You'll report to the Head of GTM and typically:
Join a kick-off call with a new customer to walk through installation prerequisites and deployment architecture
Run a hands-on session with a platform team to accelerate their template configuration or policy setup
Review the Production Readiness Checklist with a customer approaching go-live — checking templates, RBAC, custom views, marketplace, data contracts
Lead a bi-weekly sync: review health scores, address blockers, gather open feedback
Write up a feature insight for Product after a customer conversation revealed a deeper problem behind a surface-level request
Coordinate with Sales on a renewal due in six months, sharing adoption metrics and identifying upsell angles
Proactively reach out to a customer about a new release, offering a tailored mini-demo of relevant features
What you bring
You have:
6–10+ years in technology roles
, with a strong background in data platforms, data engineering, or platform/infrastructure engineering
3+ years in a Customer Success, Solutions Engineering, or Technical Account Management role
for enterprise software
Solid understanding of
data platform architectures




(cloud infrastructure, CI/CD, Kubernetes, data catalogs, governance tools)
Solid knowledge of data platforms ( Databricks, Snowflake, BigQuery, Fabric, etc. )
Hands-on experience
installing, configuring, and supporting
enterprise software in customer environments
Experience guiding customers through
onboarding, POCs/MVPs, and production readiness
in enterprise settings
A track record of
reducing time-to-value
and driving measurable adoption
You are:
Technically strong and hands-on
— comfortable working alongside a customer's platform team to get things running
A patient, clear communicator
— able to explain architectural concepts to both engineers and business stakeholders
Proactive, not reactive
— you anticipate needs before they become escalations
Empathetic and customer-obsessed
— you genuinely care about the customer's success
Structured and autonomous
— you manage multiple customers without dropping balls
Willing to
travel across Europe
as needed
Fluent in English
(German, French, or Italian are a strong plus)
Why Witboost
We offer:
A senior role with
direct, measurable impact
on customer outcomes and retention
Exposure to
enterprise-grade data platform challenges
across industries and geographies
A product that requires
real architectural depth and strategic thinking
— not a commodity SaaS
A flexible, international working environment with close collaboration across a small, focused team
Strong growth prospects
as the customer base expands — with the opportunity to build and lead the CS function over time
Compensation
Base salary: €70,000 – €90,000
Bonus: *****%
(tied to customer adoption milestones, Time to First User, and retention/NPS)
Total OTE: ~€80,000 – €105,000
Travel expenses covered
#J-*****-Ljbffr

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