In this role you will oversee the strategic development, optimization, and administration of our Salesforce platform, guiding an external team of admins and developers. You'll ensure CRM solutions align with business goals, improve user experience, and meet security and governance standards. You'll collaborate with IT, Sales, and Marketing to design and deliver Salesforce-based improvements and integrations. This is a global, impact-driven position at a company advancing diagnostic solutions. You will lead initiatives that shape how we drive customer-centric responses across the business.
Equal opportunity employer
Disability accommodations
Salesforce platform management: administration, configuration, performance monitoring, and updates
Solution design and implementation: deliver CRM solutions aligned with business requirements (Sales & Marketing)
Governance and security: ensure compliance with internal policies and regulations (e.g., GDPR)
Team leadership: coordinate Salesforce developers, administrators, and analysts
Integrations: oversee integration of Salesforce with other enterprise systems (ERP, BI, etc.)
Stakeholder management: liaison between IT, executive leadership, and business units to gather requirements and define roadmap
Training and support: develop training plans for users and internal teams
KPI monitoring: analyze usage and performance metrics to optimize processes
Project management:



oversee end-to-end delivery including planning, budgeting, execution, and risk mitigation
5+ years in managing Salesforce (Sales Cloud, CRM analytics, Marketing Cloud, Service Cloud)
Experience in Field Service projects
Knowledge of DevOps tools for Salesforce (e.g., Azure DevOps, Jira)
Familiarity with AI and automation in CRM environments
Deep understanding of the Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud) and integration techniques
Proficiency with Salesforce automation tools (Flows, Process Builder) and development practices (Apex, LWC)
Knowledge of API integrations, middleware, and cloud architecture
Salesforce certifications are a plus
Excellent analytical and problem-solving abilities
Familiarity with Data Governance and Cybersecurity best practice
Strong leadership and team management skills
Effective communication with technical and business stakeholders
Results-oriented and able to work in complex environments
Ability to manage more than one project concurrently
Proactive mindset and continuous improvement attitude
Traveling
Fluent spoken and written Italian and English (C1)
In this role you will oversee the strategic development, optimization, and administration of our Salesforce platform, guiding an external te...
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