Field Service Engineer (Rome Area) (Bardi)

Field Service Engineer (Rome Area) (Bardi)

31 lug
|
Altro
|
Bardi

31 lug

Altro

Bardi

Specialista Senior / Project Manager
In this role you service Elekta's radiotherapy products across a defined European territory, combining hands-on maintenance with customer support to ensure safe, reliable operation. You work autonomously while staying aligned with the wider service organization and elevate issues as needed. The position emphasizes hands-on problem solving, quality and safety, and ongoing product knowledge. You will travel, install, upgrade, and repair systems to support high-quality patient care and workflow efficiency.
Medical insurance for employees and relatives
Company car
Pension plan
Service, maintain, troubleshoot and repair Elekta products across the assigned territory
Carry out planned maintenance, emergency corrective maintenance, upgrades, installation work and customer support activities
Diagnose and resolve technical issues involving complex electronic systems, mechanical assemblies, vacuum systems, pressurised gas systems, high and low voltage systems and related service equipment
Complete corrective maintenance within agreed timescales, escalating issues appropriately while maintaining ownership until the customer is satisfied
Provide responsive, professional support to customers, ensuring a high standard of care and communication throughout the service process
Complete service reports, documentation and administrative requirements accurately and on time
Follow Elekta quality and safety policies at all times and report any issues that could affect product reliability, customer operations or safety




Maintain up-to-date knowledge of Elekta products within the service portfolio
Identify opportunities to improve customer satisfaction and share feedback, solutions or improvement ideas with the appropriate manager
Support the development of colleagues by sharing knowledge and providing training or guidance when required
Be prepared to travel within the assigned territory, and occasionally outside the home country, according to customer and business needs
Technical college, university qualification or equivalent experience in a relevant engineering discipline
Strong technical knowledge across electronics, mechanics, PCs and servers, networking, diagnostic equipment, high vacuum systems and high/low voltage and current systems
Ability to fault find and repair at board level and below
Experience in a medical device service environment; experience servicing linear accelerators or brachytherapy systems would be an advantage
Competence with relevant IT technologies, including Windows OS, Microsoft Office applications and networking
Ability to manage your own workload, work independently and complete assigned tasks effectively
Strong customer focus with excellent interpersonal, written and verbal communication skills
A collaborative, solutions-focused approach and commitment to representing Elekta professionally
Completion of relevant Elekta technical training courses up to third line, or willingness to complete required training
Valid driving licence
English language skills, both written and spoken
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