ph3About the Position /h3 pWe are looking for a Customer Service OES (Original Equipment Service) Specialist to join the Electronics Supply Chain team, reporting directly to the Customer Service OES Sr Manager.
This position is based at our office in Corbetta (Milano), Italy.
/p pAs the Customer Service OES Specialist at Marelli, you will be responsible for overseeing customer service and OES activities within Marelli's Electronics business unit.
This role ensures customer support for OEM and OES clients, efficient aftersales operations, and continuous improvement of service processes to drive customer satisfaction and business growth.
The position is focused on order fulfillment, customer satisfaction, and post?sales service for original equipment, acting as a bridge between customers and internal logistics.
/p h3Your Responsibilities /h3 ul libCustomer Relationship Management /b: development and maintenance of strong relationships with OEM and OES customers, serving as the primary point of contact.
/li libAftersales Service Excellence /b: oversee aftersales activities, ensuring timely and effective resolution of customer inquiries, complaints, and warranty claims related to electronic products.
/li libOES Operations Management /b: manage OES logistics, order fulfillment, inventory, and service parts availability to support business objectives and customer requirements.
/li libCross-Functional Collaboration /b: work closely with Sales, Engineering, Quality, and Supply Chain teams to align service offerings with customer needs and Marelli's objectives.
/li libCustomer Feedback Management /b: capture, analyze, and respond to customer feedback to continually enhance service levels and customer experience.




/li /ul h3Qualifications /h3 ul liExperience in customer service and supply chain operations.
/li liFamiliarity with ERP/order management systems.
/li liUnderstanding of electronic components, assemblies, and OEM standards (e.g., product catalogs, datasheets, technical bulletins).
/li liAbility to handle warranty claims, analyze return data, and coordinate logistics for repairs/replacements.
/li liFamiliarity with documentation requirements for shipments, customs, and export controls; adherence to quality and regulatory standards.
/li liTranslating technical specs to customer?facing documentation and responding to customer technical queries.
/li /ul h3Additional Skills /h3 ul liDiploma or degree in Supply Chain, Logistics, Business, or a related field.
/li /ul h3Expectations /h3 ul liStrong communication and problem?solving skills.
/li liAttention to detail and organizational skills.
/li liAbility to work collaboratively in cross?functional teams.
/li /ul h3What this position offers you /h3 ul liA fast?paced yet supportive and high?performing international team with an inspiring ambition to transform the future of mobility.
/li liSupport in onboarding and further training that will set you up with Marelli's speed.
/li liA hybrid work model, helping you to achieve work?life balance – combining the best of working remotely and purposeful co?creation time in the office.
/li /ul pAnnual salary: €36,000 - €40,000 gross,



based on experience.
/p pBenefits: canteen, annual premio.
/p pInquadramento: B3 CCNL Metalmeccanico.
/p h3About Us /h3 pMarelli is one of the world's leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence.
Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.
/p pOur team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships.
Our technology is purpose?driven and meticulously designed to deliver tangible value that truly matters to our customers.
/p pOur business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e?powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.
/p pWithin the walls of Marelli, we believe in enabling people to do their best work.
Our cultural attributes – Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware – are the cornerstones of a new Marelli culture.
Be part of it!
/p pAt Marelli, we believe in the importance of diversity and inclusion in our workplace.
We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains Hearts Wellbeing, All Cultures, and Marelli's Rainbow.
We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.
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📌 Customer Service & Oes Specialist (Bardi)
🏢 Marelli
📍 Bardi