pWe are currently looking for a strongDSS L1 (Desktop Support Services – Level 1) /strong professional to join our team on an on-site support role. /ppbr/pp strong Work Mode /strong: On-Site /pp strong Employment Type /strong: B2B/ Freelance Contract /pp strong Location /strong: San Donato Milanese, Italy /ppbr/ppstrong Job Responsibilities: /strong /pulli

Provide Level 1 desktop support for hardware, software, and network-related issues /lili

Troubleshoot Windows OS, MS Office, Outlook, and standard business applications /lili

Install, configure, and maintain desktops, laptops, and peripheral devices /lili

Support printers, scanners, and other end-user equipment /lili

Handle password resets and basic Active Directory tasks /lili

Configure email accounts and assist with VPN connectivity /lili

Log, track,



and update incidents in the ticketing system /lili

Escalate complex technical issues to Level 2/Level 3 teams /lili

Ensure timely resolution in line with SLA requirements /li /ulpbr/ppstrong️ Required Skills Experience: /strong /pulli1–3 years of experience in Desktop Support / IT Support /lili

Strong knowledge of Windows 10/11 environment /lili

Basic understanding of networking concepts (IP, DNS, DHCP) /lili

Experience with Active Directory and user account management /lili

Good troubleshooting and problem-solving skills /lili

Strong communication and customer service skills /lili

Ability to work independently in an on-site environment /li /ul

📌 Information Technology Support Engineer (Italia)
🏢 Sharp Brains Solutions
📍 Italia