pPosition: IT Support Technician L1 (On-site) /pp

Role Type: Backfill /pp

Working Days: On Demand 5 Days a week /pp

Contract duration: 1 year (extendable) /pp

Contract Type: Freelance / B2B contract /pp

Experience Required: More than 3 years IT Support. /pp

Site Address: Rome, Italy /pp

Role – Onsite Deskside Support (L1/L2) Key Responsibilities: /pp

Key Responsibilities: /pp1.

Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /pp2.

Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /pp3.

Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /pp4.

Delivered support using tools such as SCCM, Intune, and Service

Now for asset tracking, ticket resolution, and remote assistance. /pp5.

Administered approved software installations, updates, and security patching in coordination with IT policies. /pp6.





Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. /pp7.

Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. /pp8.

Offered VIP support and acted as the primary onsite contact during critical escalations or outages. /pp9.

Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /pp10.

Assisted with Active Directory tasks, basic user account management, and smart hands support. 11.

Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /pp12.

Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. /pp13.

Followed ITIL practices for incident, problem, and service request management in corporate environments. /p

📌 Information Technology Specialist (Italia)
🏢 Sharp Brains
📍 Italia