Responsibilities

- Maintain and grow your SME book of business, focusing on up-sell, cross-sell and renewals.
- Proactively build and nurture long-term multi-stakeholder relationships.
- Maximise feature and product alignment to deliver best value to clients.
- Monitor, forecast, build and report on your pipeline within company CRM.
- Present, negotiate and structure complex pricing models to designated accounts.
- Follow account management processes, providing relevant feedback to management.
- Act as a voice of the customer and collaborate cross-functionally to enhance user experience.
- Consistently achieve and exceed company targets.

Requirements

- A degree in business administration, finance, or a related field (and/or relevant professional experience).




- A minimum of 2 years' experience in Sales and/or Account Management, ideally in the FinTech or financial services sector.
- Excellent written and verbal English and Italian; other languages are a plus.
- Analytical mindset.
- Proficiency in CRM systems (preferably Salesforce and Aircall).
- High level of organisation, prioritisation and accountability with willingness to thrive in a fast-paced scale-up environment.
- KYB, AML, and risk mitigation knowledge is a plus.
- Understanding of the specifications of your designed market is a plus.
- Proficiency in AI tools is a plus.

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📌 Key Account Manager, Italian-speaking (Milano)
🏢 Jobtailor
📍 Milano