pstrongTechnical Support Engineer /strong /ppstrongLocation: Breganze, Italy /strong /ppbr / /ppstrongAbout us: /strong /ppInfosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: strongEveryone deserves a chance to grow! /strong /ppbr / /ppstrongResponsibilities /strong /pullistrongApplication and OS Maintenance: /strong Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions /lilistrongDiagnostic Troubleshooting: /strong Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices /lilistrongIncident and Problem Management: /strong Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software /lilistrongPerformance Monitoring: /strong Monitor and address performance-related issues /lilistrongUser Training and Advice: /strong Provide advice, training, and corrections (permanent or temporary) to users /lilistrongDocumentation and Enhancements:



/strong Update or create documentation, manipulate data, and define enhancements /lilistrongCollaboration: /strong Collaborate closely with colleagues specializing in different areas (e.G., database administration, network support), vendors, and third-party support provider /li /ulpbr / /ppstrongRequired skills /strong /pulliPrior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions /lilistrongCustomer-Focused Support: /strong Experience in a customer-focused end-user support function covering EUC and software/OS installations and support /lilistrongIncident Resolution: /strong Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs) /lilistrongMicrosoft Product Knowledge: /strong Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products /li /ulpbr / /p

📌 Technical Support Specialist (Mirabella)
🏢 Infosys
📍 Mirabella