Role Overview

As ServiceNow Junior Specialist , the trainee will join the Corporate IT – ServiceNow Solution Architectures and Projects area.

The internship aims to provide practical experience on the ServiceNow platform, with a focus on HR Service Delivery (HRSD), Workplace Service Delivery (WSD), Now Mobile application and custom applications (no‑code/low‑code), supporting the digitalization of internal services.

The trainee will work in project management support, directly in close collaboration with the ServiceNow Demand Manager, contributing to demand analysis, coordination activities and delivery monitoring within the ServiceNow scope.

Responsibilities

- Support project management activities within the ServiceNow Demand area, including demand intake, task tracking and delivery coordination.
- Support the coordination of external ServiceNow vendors, assisting in monitoring activities, deliverables and timelines under supervision.
- Assist in operational and functional activities on ServiceNow modules.
- Support Now Mobile initiatives, including testing, user experience validation and adoption activities.
- Contribute to ServiceNow platform governance activities, including documentation, process alignment and support to governance forums.
- Participate in testing and documentation activities related to platform enhancements and continuous improvement initiatives.

Qualifications

Education: Bachelor's or master's degree (completed or about to be completed) in Computer Science, Engineering, Information Technology,



Management Engineering or similar fields.

- Background: Academic projects, thesis or coursework related to digital platforms, project management, IT service management or enterprise systems.
- Strong interest in workflow automation tools (ServiceNow), digital workplace and HR flows digitalization.
- English: good written and spoken knowledge.
- Technical/IT Knowledge: Basic understanding of IT systems and digital services; familiarity with web or mobile applications is a plus; strong motivation to learn ServiceNow platform processes and enterprise governance.

Location and Work Arrangement

This internship does not require frequent traveling and will be mainly based in the Milan office, with possible lavoro da remoto options according to company policies.

Benefits

- Structured learning path on ServiceNow modules (with possibility of certification).
- Exposure to project management, vendor coordination and platform governance in an enterprise IT environment.
- Continuous coaching and direct mentoring by the ServiceNow Demand Manager.
- Gross monthly allowance of participation: € 900.
- Corporate Benefits: company gym and company canteen.
- Hybrid working model: Smart Working options and flexible hours.

EEO Statement

The decision is made in compliance with the principle of equal pay for the same work or work of equal value; the pay transparency requirements set out in EU Directive 2023/970 and the relevant national implementing legislation.

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📌 Internship_ServiceNow Junior Specialist (Provincia di Monza e della Brianza)
🏢 Aretè & Cocchi Technology
📍 Provincia di Monza e della Brianza