This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

Responsibilities

What will you do

You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets.

The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.

You will be a key member of our Channel customer eco‑system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.

How will you do it

- Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations
- Conduct regular audits to ascertain success of program deployment and identify opportunities for program expansion
- Collate records and report progress internally and externally
- Work as a team member and communicate at all levels
- Produce accurate and timely reports
- Review monthly targets for inspection performance and response times
- Interact with customer reporting interfaces
- Improve customer service delivery
- Interface with customer service desks




- Attend customer performance meetings
- Support Channel Account managers and sales management
- Identify and investigate solutions to retail business challenges
- Provide quick turnaround support for business as usual (BAU) customer requirements, resulting in quotations being issued and orders being received and processed in a timely manner

Qualifications

- Appropriate experience in a Channel / Indirect business environment
- Demonstrate a successful track record of achievement in customer service excellence
- Demonstrate the ability to network with relevant groups
- Excellent communicator
- Ability to prioritise tasks and achieve goals
- Either retail experience OR product knowledge (EAS, Loss Prevention)
- PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)
- Educated to A Level standard (or equivalent)

Preferred

- University Degree in relevant subject desirable

Benefits

- The initial basic salary for this position is in the range of €36.300 – €50.000 per year.
- In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings.
- The overall compensation package may include additional company benefits, which will be discussed during the selection process.
- We are committed to fair, equitable, and gender‑neutral pay practices.
- Flexible working hours
- Agile working
- Meal vouchers of €8
- Company welfare package

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📌 Channel Partner Engagement Manager (Milano)
🏢 YDU JC Air Cond & Ref Inc.- Dubai
📍 Milano