**ABOUT THE ROLE** As a DataOps Support Operator, you will mainly handle customer’s requests identifying root causes and managing prompter solutions to keep client’s satisfaction and provide meaningful insights to other team members to increase a proactive coverage maintenance. You will collaborate with other teams, both within DataOps and in the wider LM organization, such as DMR AM Team and DMR Tech Team providing feedback, supporting requests, etc. **Missions**: - Management of **fireline** requests
- Give feedback to users fixing their issues as fast as possible
- Basic checks on media registry and documents contents
- Management of **coverage additions**: - Propose new sources to add
- Media/sections creation and enrichment
- **Collaborate with DataOps Quality Team, DMR Account Managers Team and DMR Tech Team**to propose tech or processes initiatives to improve our customer support activities **ABOUT YOU** **Who You Are**: - Advanced English.- Analytical ability.
- Autonomy.
- Good communication skills.
- Proactive attitude.
- Ability to switch from one task to another. Extra Credit: - If you have some Tech knowledge **ABOUT THE** DATA OPERATIONS TEAM** At Launchmetrics, our data is the backbone of our products and the core of the value we bring to our customers. Based all around the world (Spain, Italy, Romania, China, Venezuela and more) our Data Operations (DataOps) team is formed by nearly 200 people who all work together toward the same goal :



providing the most exhaustive and accurate data to our customers. Within **DataOps**, the **DMR Support team_Online** is focused on the management of customer’s support requests, providing solutions following checks and investigations through the database, and on management of coverage additions to increase and enrich the company's scope and effectiveness. **OUR RECRUITMENT PROCESS**
- Intro Call
- Meet & Greet
- Culture Fit Interview
- Leadership Interview (optional) **WHY YOU’LL LOVE LAUNCHMETRICS** We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks. **OUR COMMITMENT** Launchmetrics is proud to be an **Equal Opportunity Employer** building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you’ll be meeting with know.

📌 Dataops Support Operator (Milano)
🏢 Launchmetrics
📍 Milano