In this Specialist role in Milan, you drive store performance by leading a multidisciplinary team and optimizing customer journeys. You'll monitor KPIs, oversee omnichannel services, and ensure high standards across makeup, skincare, fragrance, and Sephora Collection. You'll develop talent, align daily activities with goals, and collaborate with cross-functional partners to deliver measurable results. This position offers a chance to shape in-store excellence within a global beauty community.

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competitive tailored welfare offers free beauty product gifts employee discounts on Sephora products learning and growth opportunities dynamic, inclusive culture

Sephora Stands community initiatives

Track qualitative and quantitative KPIs (Recruitment, My Client, LoveMeter, Conversion Rate, Average ticket, Unit Per Ticket) and omnichannel services (Sephora+, Click & Collect, App download)

Monitor team performance and define corrective actions

Lead the department team and develop members' skills





Maintain quality standards across department offerings (makeup, skincare, fragrance, Sephora Collection) and provide technical training

Resolve disputes and foster team spirit to achieve goals

Brief the team on results and monthly objectives; guarantee best Customer Journey and respect for guidelines

Monitor and share daily results with Store Manager and team

Ensure compliance with company procedures and commercial policies

Manage in-store services performance (internal, external) and organize the Booxi platform

Coordinate daily with Trade & Communication xkiyazw for store events and activities

Support Managers in daily activities and contribute to store's commercial and HR strategy

Manage stockroom and optimize stock levels aligned with replenishment cycles

Engage in events, masterclasses, and Digiclass activities in-store

3-4 years of experience in similar roles (Assistant Store Manager, Team Leader, Supervisor, Key Holder) in dynamic, multinational retail

Knowledge of key commerce KPIs and budget management, analysis, and daily reporting

📌 Specialist - Milano
🏢 Altro
📍 Milano