ph3bThis job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition. /b /h3 pbWhat will you do /b /p pYou will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers. /p pYou will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy. /p h3bHow will you do it /b /h3 pYour role will be to ensure programs are managed, deployed and completed within the agreed programme parameters: /p ul liManage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations /li liRegularly audits to ascertain success of program deployment as well as identify opportunities for program expansion /li liCollate record and report progress internally and externally /li liWork as a team member and communicate at all levels /li liProduce accurate and timely reports.



/li liReview monthly targets for inspection performance /li liReview monthly targets to achieve response times /li liInteract with customer reporting interfaces /li liImprove customer service delivery /li liInterface with customer service desks /li liAttend customer performance meetings /li liSupport Channel Account managers and sales management /li liIdentify and investigate solutions to achieve solutions to retail business challenges /li liProvide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner. /li /ul pbWhat we look for /b /p pbRequired: /b /p ul liAppropriate experience in a Channel / Indirect business environment /li liDemonstrate a successful track record of achievement in customer service excellence /li liDemonstrate the ability to network with relevant groups /li liExcellent communicator /li liAbility to prioritise tasks and achieve goals /li liEither retail experience OR product knowledge (EAS, Loss Prevention) /li liPC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces) /li liEducated to A Level standard (or equivalent) /li /ul pbPreferred: /b /p ul liUniversity Degree in relevant subject desirable /li /ul pbOur benefits /b /p pWe offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us,



you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents. /p pIf you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page. /p pbWe offer /b: /p ul liThe initial basic salary for this position is in the range of €36.300 – €50.000 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti. /li liFlexible working hours /li liAgile working /li liMeal vouchers of €8 /li liCompany welfare package /li /ul pbWho we are: /b /p pSensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink. /p /p #J-18808-Ljbffr

📌 Channel Partner Engagement Manager (Cinisello Balsamo)
🏢 Johnson Controls
📍 Cinisello Balsamo