**Customer Service Support - 12 months contract** We are looking for a **Customer Service Support** to join our **Rockfon**team in** Milano**. **You will report to Customer service team leader** **Place of work**: Office Milano (Arco della Pace); 1 day home office/week **Who we are?**Building a climate resilient future ROCKWOOL operates worldwide, with approximately 12,000 dedicated colleagues spread across 40 countries. We transform volcanic rock into stone wool and our products contribute to address many of society's biggest climate change challenges, creating new opportunities to enrich modern living and build safer, healthier, and more climate resilient communities. **This is the role** - Accurately process customer orders in SAP: validate products, quantities and lead times. - Check product availability with factories and suppliers and trigger order preparation. - Coordinate logistics and transport with internal teams and third‑party providers. - Manage claims, credit requests and documentation (filing and archiving). - Support accounts receivable by following up on payments when requested. - Respond to customer and internal enquiries (availability, lead times, pricing, documentation, samples). - Perform weekly invoice/credit checks and contribute to monthly order‑portfolio and account close. - Visit customers to build relationships and support local business.



- Participate in Group projects and continuous improvement initiatives. **Requirements**: - 3 + years' of customer service experience in a similar role.
- Proficiency in SAP.
- Excellent communication, interpersonal skills and ability to work under pressure.
- Customer focus, problem solving and result-orientation.
- Effective cross-functional approach and ability to work in a fast-paced environment.
- Fluent in Italian and English **What we offer** Full‑time fixed‑term employment contract (12 months).
Placement within an international, technical, dynamic and efficient work environment, interacting with various internal and external stakeholders. **Diversity, equity and inclusion: We value and cultivate a diverse and inclusive working culture where employees with different background, nationalities and competencies work side by side.** **What makes people stay and thrive at ROCKWOOL?** We believe in building strong connections, growing your career, and making an impact that matters. We are a purpose-driven, sustainable, and people-focused company built on three strong pillars Sustainability & Responsibility - every role helps create a better tomorrow.
Collaborative Culture - together, we innovate and succeed.
Career Growth & Stability - your growth meets the stability of a company founded in 1937. **Interested? Join today. Rock the future.

📌 Customer Support (Milano)
🏢 Rockwool Group
📍 Milano