Job Description

What will you do...

- Represent the Management during night hours, ensuring the proper functioning of the facility.

- Take care of our guests: from check-in to check-out, managing billing, ensuring that accounts and data are correct and taking care of every request or question.

- Consistently maintain a positive and friendly attitude, even when resolving complex or critical situations.

- Manage guest accounting in the home, ensuring billing accuracy;

- Operationally coordinate the hotel overnight to ensure guests are well cared for.

- Work with the Front Office Manager and the rest of the Hoxton team to define sales strategies and ensure maximum employment.

- Set ambitious yet realistic goals for the team, aiming for maximum occupancy and full guest satisfaction (100%).

- Ensure data integrity in all management systems and provide the necessary daily reports to each department.





- Manage daily overbooking levels and interface with all departments to maximize occupancy.

- Ensure that all phone calls are answered as quickly and efficiently as possible.

- Responsibility for closing the day, with preparation and verification of receipt reports.

Monitor the safety of guests and their properties to minimize any risks or alarms.
Lead the night team by example, keeping employees engaged, motivated, and supported, so they are ready to offer excellent service and feel free to ask for support if in doubt.
Ensure that the decorum of common areas and technical rooms is always maintained, correcting any deficiencies immediately.
Accurately perform Night Audit procedures, reporting any discrepancies and ensuring their prompt resolution;
Ensure the safety of guests during the night hours while they rest.

📌 Night Manager (Roma)
🏢 The Hoxton
📍 Roma