We are looking for an Head of After Sales – Automated & Integrated Solutions for our business unit Automation in Italy You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector. This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance. Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.

Cosa Offriamo What we offer: Professional development paths to drive career growth

Career opportunities in an international environment

Competitive compensation & benefits package Responsabilità e Requisiti Key Responsibilities: Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction

Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners

Manage service escalations and ensure high service quality standards

Collaborate with internal and external stakeholders (Brands, suppliers, HQ)



to optimize solutions and profitability

Define and drive the After-Sales strategy in alignment with corporate goals and market trends

Develop modernization, upgrade, and value-added service business

Support Brands in the positioning and execution of After-Sales offerings

Identify growth opportunities (up-selling, cross-selling) and increase service revenue

Implement service performance tracking and reporting systems

Ensure service readiness (training, spare parts, tools) in line with the sales pipeline Requirements 5+ years’ experience in intralogistics, warehouse automation, mobile automation or a comparable industry.

Proven leadership experience in project‑led, solutions‑based sales environments.

Strong background in the after sales business.

Excellent negotiation skills and customer‑centric mindset.

Strong analytical and project management capability.

Degree‑level education in engineering, economics or equivalent industry experience.

Fluency in Italian is required for the position, as well as in English.

Willingness to travel nationally and internationally for 50% of time Workplace: Lainate (Milano) - Italy

📌 Head of after sales - automated & integrated solutions (Lainate)
🏢 STILL
📍 Lainate