Key Responsibilities

- Respond to customer inquiries via phone, email, chat, or in person.

- Provide accurate information about products, services, and company policies.

- Resolve customer complaints and issues in a professional and timely manner.

- Process orders, returns, refunds, and account updates.

- Maintain customer records and document interactions in the CRM system.

- Escalate complex issues to the appropriate department when necessary.

- Follow up with customers to ensure satisfaction and issue resolution.

- Meet performance metrics such as response time, customer satisfaction, and quality standards.

Required Qualifications

- High school diploma or equivalent (Associate's or Bachelor's degree preferred).

- Previous experience in customer service, call centers, or a related role.

- Excellent verbal and written communication skills.

- Strong problem-solving and conflict-resolution abilities.

- Proficiency with Microsoft Office and Oracle JDE /or system management





- Knoledge of English Language, Spanish could be an addtional value

- Ability to multitask and work in a fast-paced environment.

- Strong interpersonal skills and a customer-first mindset.

Preferred Skills

- Experience with customer service software and ticketing systems.

- Knowledge of the company's products or industry.

- Ability to handle difficult situations calmly and professionally.

- Team-oriented attitude with strong organizational skills.

Working Conditions

- Full-time .

- Remote, hybrid, or on-site work arrangements may be available.

- CCNL Commercio /Buoni pasto

Sample KPIs

- Customer Satisfaction

- Response Time

- Customer Retention Rate

Retribuzione: a partire da €25.000,00 all'anno

Benefit

- Buoni pasto

- Parcheggio libero

Sede di lavoro: Di persona

📌 Customer Service Representative (Legnano)
🏢 MELCHIONI CAR SYSTEM
📍 Legnano