Key Responsibilities

Operational Coordination

- Oversee the daily operations of the branch

- Coordinate and supervise the Customer Service team

- Manage the lens assembly laboratory and production activities

- Monitor workflows, priorities, and operational performance

- Optimize internal processes and turnaround times

- Handle operational urgencies and resolve critical issues

Customer Service

- Ensure high levels of customer satisfaction and service quality

- Support the team in managing complex customer requests

- Handle escalations and sensitive client situations

- Collaborate with opticians and optometrists to deliver effective solutions

- Perform technical and operational troubleshooting

Technical Support

- Provide first-level technical support on ophthalmic products and processes

- Work closely with technical and quality departments to resolve issues

- Monitor technical complaints and corrective actions

- Contribute to continuous improvement initiatives

Cross-functional collaboration

- Partner with Area Sales Managers and Regional Sales Managers

- Support the sales team in managing key and strategic clients

- Ensure operational alignment with local market needs

- Contribute to business development and customer retention activities





Collaboration with central functions

- Act as the main point of contact with Milan central functions

- Share KPIs, reports, and operational updates

- Ensure the implementation of company guidelines and procedures

- Cooperate on corporate projects and initiatives

Reporting

- Prepare operational statistics and performance analyses

- Monitor service, productivity, and quality KPIs

- Produce periodic reports for management review

- Identify improvement areas and propose corrective and innovative actions

People Management

- Provide guidance and performance management to team members

- Foster a culture of collaboration and results-driven work environment

- Support technical and operational training

- Manage workforce planning, shift organization

Knowledge, Skills & Experience

- Fluent Italian

- Degree in Optometry or High School in Optics

- Proven experience in team management preferably in the optical/ophthalmic retail or in optical industries

- Background and strong understanding in customer service/support

- Customer-focused approach with a continuous improvement approach

OFFER INFO

- Base salary 35-45K€

- MBO 10%

📌 Bari branch supervisor
🏢 Hoya Vision Care
📍 Bari