Position

We are looking for a Junior Project Manager to join our Customer Service Department .

This role will support the management and execution of cross-functional projects and initiatives aimed at enhancing customer service processes, tools, and overall customer experience. Working closely with multiple business functions, the successful candidate will contribute to the implementation of innovative solutions, process improvements, and digital transformation initiatives, including Artificial Intelligence-based technologies, to drive operational excellence and service quality.

Job responsibilities

MAIN RESPONSIBILITIES

The role will involve the following responsibilities:

- Support the collection, analysis, and formalization of project requirements.
- Manage and maintain project plans and Gantt charts, defining activities, milestones, and timelines, ensuring the proper progress of initiatives, gathering feedback throughout the different project phases, and supporting project status tracking.
- Coordinate cross-functional activities, ensuring alignment among stakeholders and the achievement of project objectives.
- Support the preparation and execution of functional and stress tests prior to go-live and, following implementation, identify potential issues, corrective actions, and opportunities for continuous improvement.
- Support After-Sales process improvement initiatives by monitoring service performance, collecting stakeholder feedback, and contributing to the identification of optimization opportunities.
- Analyze and monitor KPIs and the performance of newly implemented functionalities, processes, and initiatives, preparing reports and dashboards to support performance tracking and identify further development opportunities.
- Contribute to the evaluation and adoption of innovative digital solutions, including Artificial Intelligence-based technologies,



to enhance operational efficiency, streamline processes, and improve service quality.
- Contribute to the definition and implementation of action plans aimed at increasing operational efficiency, improving service quality, and enhancing customer satisfaction.

Profile

PROFILE

- Bachelor’s Degree in Business Administration, Management Engineering, Economics, Information Technology, or related fields.
- Excellent analytical and reporting skills, with the ability to translate data into actionable insights.
- Strong organizational and project coordination capabilities.
- knowledge of Microsoft Office, particularly Excel and PowerPoint.
- Fluent English is required.

Additional information

Located in Longarone.

Accordingly to internal internship regulation, for this position the month base salary is 800€.

Thank you in advance for your interest in this opening. Thélios is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. At this time, only qualified candidates will be contacted.

THÉLIOS
MAISON

At Thélios, visionary creativity and excellence collide to shape an unparalleled luxury eyewear experience.
Standing for LVMH excellence in eyewear, Thélios masters each step of the value chain, from the conception to distribution for some of the Group’s most prestigious Maisons.
Thélios has established its center of expertise at the foot of the Dolomites, in the Veneto region, the sanctuary of Italian eyewear.

📌 Junior Project Manager – Intern (Italia)
🏢 Thélios
📍 Italia