Who is BTO Research?

BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.

Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.

This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.

We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.

Group ITAM Process & Governance Manager:
Your role

Define and maintain global ITAM process documentation and workflows.

Ensure ITAM processes align with frameworks such as ITIL and ISO standards.

Lead process harmonization and standardization initiatives across multiple business units and regions.

Monitor compliance and support internal and external audits related to ITAM processes.

Collaborate with IT Architecture, Service Management, and IT Operations teams to align processes with technology strategy.

Maintain RACI matrices and governance structures for clear ownership and accountability.

Analyze KPIs and process performance to identify opportunities for improvement.

Support change management and training initiatives to increase process adoption.





Ensure integration of ITAM processes with enterprise platforms such as ServiceNow and other IT management systems.

Requirements
Minimum 3 years’ experience in IT Asset Management (ITAM) or IT Service Management (ITSM) processes.
Strong knowledge of ITIL practices and ITAM governance frameworks.
Experience in process design, documentation, and global process harmonization.
Strong knowledge of ServiceNow ITAM modules and enterprise IT management tools.
Strong communication and stakeholder management skills.
Experience supporting process improvement initiatives and KPI monitoring.
Bachelor’s degree in Information Technology, Business Administration, or related fields.
Languages: Italian and English

Where: The position is based in Milan, with occasional business travel and the possibility of an exciting relocation opportunity to Luxembourg. ✈️

What We Offer

✨ A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

Inclusion & Equal Opportunity

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.

Discover more about us #BTO

Explore our world at www.relatech.com

📌 Group ITAM Process & Governance Manager (Italia)
🏢 Relatech
📍 Italia