Job Title: IT Specialist
Department: Information Technology
Reports To: IT Director / CTO
Employment Type: Full-Time/Part-time

Job Summary:
The IT Specialist will be responsible for maintaining all hardware, software, and network systems. This role requires a mix of helpdesk support, system administration, and project management to ensure our technology runs smoothly and securely.

Key Responsibilities:

- Technical Support: Serve as the first point of contact for employees seeking technical assistance (in-person, via phone, or ticketing system). Troubleshoot hardware, software, and peripheral issues.
- Network Administration: Maintain and monitor local area networks (LAN), wide area networks (WAN), and Wi-Fi infrastructure. Ensure maximum uptime.
- System Management: Install, configure, and upgrade operating systems and enterprise software. Manage user accounts and permissions (Active Directory / Azure AD).
- Security: Implement and monitor security protocols (firewalls, antivirus, endpoint detection). Conduct regular system audits to ensure compliance with data protection regulations.
- Asset Management: Maintain an inventory of all IT assets (laptops, monitors, servers, mobile devices) and manage the procurement of new equipment.
- Backup & Recovery:



Perform regular system backups and lead disaster recovery testing to ensure business continuity.
- Vendor Management: Liaise with third-party vendors for hardware repairs, software licensing, and internet service providers.

Qualifications:

- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Experience: 2–5 years of experience in IT support or system administration.
- Certifications (Preferred): CompTIA A+, Network+, Security+, Microsoft 365 Certified, or ITIL Foundation.
- Technical Skills:
- Proficiency in Windows and macOS environments.
- Experience with Microsoft 365 administration (Exchange, SharePoint, Teams).
- Understanding of networking protocols (TCP/IP, DNS, DHCP, VPNs).
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira).

Soft Skills:

- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks in a fast-paced environment.
- Customer-service oriented with a patient demeanor.

Job Types: Full-time, Tempo parziale

Pay: €19,993.24 - €58,335.79 per year

Work Location: In person

📌 IT Specialist (Italia)
🏢 NEXUS DIGITAL ITALIA
📍 Italia