Key Responsibilities

- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints and issues in a professional and timely manner.
- Process orders, returns, refunds, and account updates.
- Maintain customer records and document interactions in the CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure satisfaction and issue resolution.
- Meet performance metrics such as response time, customer satisfaction, and quality standards.

Required Qualifications

- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- Previous experience in customer service, call centers, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency with Microsoft Office and Oracle JDE /or system management




- Knoledge of English Language, Spanish could be an addtional value
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal skills and a customer-first mindset.

Preferred Skills

- Experience with customer service software and ticketing systems.
- Knowledge of the company's products or industry.
- Ability to handle difficult situations calmly and professionally.
- Team-oriented attitude with strong organizational skills.

Working Conditions

- Full-time .
- Remote, hybrid, or on-site work arrangements may be available.
- CCNL Commercio /Ticket Restaurant

Sample KPIs

- Customer Satisfaction
- Response Time
- Customer Retention Rate

Retribuzione: a partire da €25.000,00 all'anno

Agevolazioni:

- Buoni pasto
- Parcheggio libero

Sede di lavoro: Di persona

📌 Customer Service Representative (Legnano)
🏢 MELCHIONI CAR SYSTEM
📍 Legnano