We are seeking a freelancer bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule:
Part-time hours with 7-hour shifts from Monday to Sunday on a rotating basis

Key Responsibilities

- Manage guest messages via PMS and WhatsApp
- Assist guests during check-in and check-out processes
- Respond promptly and professionally to guest inquiries
- Follow established procedures and communication templates
- Ensure a smooth and positive guest experience





Required Skills & Expertise

- Customer Support in Short-rental
- Hospitality & Tourism
- Short-Term Rental Operations
- Fluency in Italian and English (written and spoken)
- Excellent communication and time management skills
- Strong familiarity with digital tools and online platforms
- Ability to work independently in a full-remote environment

We are looking for freelancers or people willing to open a VAT number.

Apply now!

Job Type: Tempo parziale

Pay: €8.00 - €12.00 per hour

Expected hours: 14 – 21 per week

Application Question(s):

- Are you available to work on weekends?
- Are you a freelancer or willing to open a VAT number?
- Are you willing to work rotating weekly shifts?
- Describe your recent experience with similar projects (400 characters max):

📌 Freelancer Short-term Rental Virtual Customer Assistant | Remote Job (Italia)
🏢 Xenia Milano
📍 Italia