Italy, Milan

Airport Customer Service

11-Feb-2026

Ref #: 31363

How you'll help us Keep Climbing (overview & key responsibilities)

As a Customer Service Agent, you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible.

Summary of Responsibilities:

- Handles all facets of work associated with ticketing and making reservations for passengers, as well as activities necessary to board and deplane passengers, including tagging and lifting passengers’ baggage to a bag belt for delivery to the ramp.

- Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.

- Positively impacts customers’ use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.

- Displays a positive image of Delta.

- Keeps customers informed while ensuring high‑quality service delivery.

- Efficiently coordinates with internal resources while working under pressure and time constraints to dispatch flights on time.

- Performs a variety of duties according to the assigned functional work area; however, agents may be cross‑utilized and required to perform all functions. Specific functions, tasks, and departmental duties may vary or be added depending on the location and operational requirements.

- Subject to rotating shifts and off‑days.

- May require outside work.

- Practices safety‑conscious behaviors in all operational processes and procedures.





- Additional tasks may be required based on operational and business demands.

What you need to succeed (minimum qualifications)

- Must have valid authorization to live and work in the EU (Including Italy) at the time of application. Delta does not provide visa sponsorship for this role.

- Fluent in English and Italian (written and oral).

- Candidates must be eligible to live and work in Italy.

- Demonstrates expertise in operations and strong customer service and teamwork skills.

- Embraces diverse people, thinking, and styles.

- Consistently prioritizes safety and security of self, others, and personal data.

- Must have the flexibility to work in an operation with varying shifts, extended hours, and “on‑call” requirements.

- Strong written and verbal communication skills.

- Must be approachable and possess interpersonal skills that foster trust and respect.

- Ready to manage conflict and resolve problems effectively.

- Must be performing satisfactorily in current position.

- Must be willing to support seasonal stations such as CTA (Catania, Sicily), OLB (Olbia, Sardinia), and NAP (Naples, Campania) during business needs, especially in busy seasons.

- High school diploma or equivalent.

What will give you a competitive edge (preferred qualifications)

- Check‑in, gate, and general airport operations experience.

- Knowledge of SNAPP, Delta Matic, and other relevant airport technology.

- Three years of Airport Customer Service experience.

📌 Customer Service Agent (MXP) (Milano)
🏢 Delta Airlines
📍 Milano