ppSpecialista /ppIn this role you support the Electrification and Automation area in Milan by shaping a robust customer support process. You act as the entry point for inquiries, collaborating with product experts and engineering to ensure a high-quality customer experience. You will leverage digital tools and contribute to knowledge sharing, troubleshooting and process improvement. This is an opportunity to grow in a global tech leader and directly impact service quality and customer satisfaction. /pulliparenthood support /lilipsychological support services /lilicontinuous learning opportunities /liliAct as entry point for customers needing support for Siemens Electrification and Automation products /liliProvide first-level technical support for protection relays, energy automation, power quality and MV products /liliSupport structuring and up-scaling of customer support processes using Siemens tools /liliLeverage AI and digital tools to improve troubleshooting and knowledge sharing /liliAssist customers in troubleshooting configurations, commissioning,



and operation issues /liliPerform root-cause analysis and contribute to issue resolution /liliContribute to building a knowledge base to improve future troubleshooting and customer experience /liliCollect customer feedback on product performance and usability /liliShare market and application insights with product management and RD /liliSupport continuous improvement initiatives related to products, tools, and support processes /liliTechnical diploma, Bachelor's or Master's in Electrical, Energy, or Automation Engineering /lili2-5 years in technical support, application engineering, commissioning, field service or similar /liliPractical exposure to customer support, troubleshooting, documentation, or product support /liliKnowledge of power distribution systems, electrical protections, and problem solving /liliStrong customer-centric approach and ability to build trusted relationships /liliAbility to learn quickly in dynamic environments and manage changing priorities /liliDigitally native with proficiency in digital tools and MS Office /liliProficiency in Italian and English /liliEligible to work in Italy /liliFamiliarity with digital tools and MS Office /li /ul /p #J-18808-Ljbffr

📌 Junior Technical Support Specialist (Milano)
🏢 Experteer Italy
📍 Milano