ppInnovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. /p pFrom developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that agevolazioni people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. /p h3bShort Description /b /h3 pBe part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. /p h3bRole Overview /b /h3 pAs part of the EMEA Technical Support team, this dynamic and challenging role is responsible for supporting dealers and customers through advanced diagnostics, field investigations, troubleshooting and technical assistance on CNH CE products. The position plays a key role in ensuring product reliability, customer satisfaction, and continuous improvement through close collaboration with dealers and internal departments. /p h3bKey Responsibilities /b /h3 ul liProvide expert technical support to CASE and New Holland dealers across the EMEA region, resolving complex technical issues on the full range of CNH CE products and attachments via the ASIST platform (THD) and phone support. For attachments, support internal Sales, Quality, and Warranty departments in the correct technical management of issues, from investigation through to warranty claim closure. /li liWhen required, perform field visits in collaboration with dealers, importers and customers to carry out detailed technical investigations, data collection,



and efficient resolution of technical issues /li liPrepare detailed technical field reports after each field visit to support issue tracking and timely internal escalation /li liAnalyze, investigate and respond to technical parts questions (PHD) from CE EMEA dealers, and support DPS and Windelivery on parts availability issues /li liSupport dealers in the identification and selection of the appropriate DIA kit for specific machine models and configurations, ensuring technical compatibility before order placement /li liCoach dealers on effective repair methods, proper use of technical documentation, and advanced diagnostic and support tools to ensure optimal customer satisfaction /li liEnsure timely escalation of critical issues to internal technical departments and product specialists, minimizing machine downtime and accelerating resolution /li liActively contribute to the Current Product Management (CPM) process by identifying, documenting, and escalating quality and reliability issues from the field, representing the voice of the customer /li liAs a key member of the Early Warning Team (EWT), closely monitor the field performance of new products and proactively elevate emerging issues to ensure rapid corrective action /li liCommunicate with Area Service Managers (ASM) and relevant internal departments regarding technical issues, programs, campaigns, or product impacts, ensuring consistent information flow and proper escalation /li liProvide Etim feedback,



when inaccuracies or issues are identified in technical publications to support continuous documentation improvement /li liProvide the required activation codes for software download or services used through CNH service tools /li /ul h3bQualifications Skills /b /h3 ul liProven experience with a wide range of construction machinery. /li liStrong understanding of mechanical, hydraulic, and electrical systems. /li liDegree or Higher Diploma preferred. /li liFamiliarity with applications in waste management, construction, mining, attachments and fleet rental. /li liFluent in English; additional languages are a plus. /li liProficient in Microsoft Office. /li liWillingness to travel across the EMEA region. /li liCustomer-focused mindset /li liAnalytical and strategic approach to dealer support /li liExcellent communication and interpersonal skills /li liTeam-oriented with the ability to work independently /li liCalm under pressure and well-organized /li liProactive, goal-driven, and committed to success. /li /ul h3bPay Trasparency /b /h3 pThe annual salary for this role is EUR 30750 to 47150 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) /p pFor roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview. /p pJoin us at the forefront of precision technology, driverless solutions, electrification, and alternative fuels. Be part of a team that makes a difference with their innovative thinking and inspired creativity. /p pBhopal, IN /p pAtlanta, US /p pCASE Product Application Training Specialist /p pCNH (NYSE: CNHI) is a global capital goods company specializing in equipment and services for Agriculture and Construction. The Company operates commercially through its brand portfolio which includes Case IH, New Holland Agriculture, CASE and New Holland Construction Equipment. /p h3FIND OUT MORE ABOUT OPPORTUNITIES ACROSS OUR GLOBAL REGIONS: /h3 /p #J-18808-Ljbffr

📌 Technical Support Agent (Surbo)
🏢 CNH Industrial Group
📍 Surbo